Head of Visitor Experience (Maternity cover)

Are you the Ashmolean Museum’s Head of Customer Expertise for the following 12 months?

In regards to the position

The Ashmolean Museum’s Customer Expertise staff delivers a world class service for each customer, welcoming them to the museum, answering questions, encouraging donations and different secondary spending, and taking part in an important position within the security and safety of our priceless and irreplaceable collections.

It is a fastened time period, maternity cowl put up for 12 months, working 37.5 hours per week, together with some weekends and Financial institution Holidays.

About You

• Do you wish to lead for a yr our giant Customer Expertise staff, proactively sustaining a high-quality public area surroundings, offering glorious customer support, whereas actively partaking with all guests and adhering to well being and security procedures?
• Do you wish to develop and implement the departmental plans, making certain environment friendly service supply, offering worth for cash, whereas working collaboratively throughout the Museum and the College of Oxford?
• Do you wish to be a visual presence within the museum for guests and staff members, as a part of the responsibility administration rota that features weekend and financial institution vacation working?
• Are you skilled in efficiently constructing, creating, motivating, main, and managing giant, multi-disciplined, customer-focussed groups with dynamism, empathy, and resilience?
• Are you an issue solver with expertise of attaining leads to complicated, pressured environments, with strict safety procedures?
• Are you properly organised with robust administrative expertise and the flexibility to multitask and prioritise appropriately?

What We Supply

• As an employer, we genuinely care about our workers’ wellbeing and that is mirrored within the vary of advantages that we provide together with:
• A superb contributory pension scheme
• 38 days annual go away
• A complete vary of childcare providers
• Household go away schemes
• Cycle mortgage scheme
• Discounted bus journey and Season Ticket journey loans

Range

Our employees and college students come from all around the world, and we proudly promote a pleasant and inclusive tradition. Range is positively inspired, by way of various teams and champions, in addition to quite a lot of family-friendly insurance policies, resembling the precise to use for versatile working and assist for employees getting back from intervals of prolonged absence, for instance, shared parental go away.

Easy methods to apply

Please add a supporting assertion as a part of your on-line utility. Your supporting assertion (800 phrases most) ought to listing every of the important and fascinating choice standards, as listed within the job description, and clarify the way you meet every one. CVs alone is not going to be thought of.

Solely purposes acquired on-line earlier than 12:00 noon (BST) on Monday 22 April 2024 will probably be thought of. First interviews are anticipated to happen within the Ashmolean Museum on 16 Could. If wanted, second interviews will happen on 20 Could 2024.