FT Customer Experience Manager

Job title:

FT Buyer Expertise Supervisor

Firm

Michaels Shops

Job description

Retailer – OTTAWA-SOUTH KEYES, ONShip a buyer centric procuring expertise by managing and delivering efficient front-end operations and expectations. Lead the omnichannel processes. Preserve retailer restoration requirements to ship our Model Guarantees. Ship pleasant customer support.

• Help Retailer Supervisor in main and managing adherence to Normal Working Procedures (SOPs) and Firm packages to make sure compliance with relevant legal guidelines and necessities; guarantee execution of Firm insurance policies and requirements; maintain them accountable for retailer situations and outcomes
• Guarantee all entrance finish insurance policies and procedures are adopted; obtain your KPIs and handle your crew to attain their position KPIs
• Plan and lead the execution of sophistication and in-store occasions in accordance with Firm packages
• Lead the omnichannel processes
• Handle and execute shrink and security packages
• Help with money reconciliation and financial institution deposits
• Help with stock processes to incorporate Return to Vendor (RTV) and Advance Delivery Discover (ASN) actions as wanted
• Help with the onboarding of latest Staff Members
• Prepare, observe, and coach the shopper expertise crew (gross sales ground and cashier) to attain outcomes; take part within the efficiency administration course of; help Expertise Growth of your crew; make the most of the management competencies for continued self-development
• Function Supervisor on Responsibility (MOD)
• Interacts with others in an accepting and respectful method; stays optimistic and respectful, even in troublesome conditions; promotes dedication to the group’s imaginative and prescient and values; initiatives a optimistic picture; and serves as a task mannequin for others
• Acknowledge clients, assist find the product and supply options
• Take part within the truck unloading and stocking processes to make sure truck requirements are adopted and accomplished inside price range
• Handle and execute the shrink and security packages
• Cross prepare in Customized Framing promoting and manufacturing
• In choose shops that shouldn’t have a Framing Supervisor solely, duties additionally embody: main the supply of high-quality customized framing options to our clients on time by planning and managing the completion of the framing workload in partnership with the Retailer Supervisor

Different duties as assignedMost well-liked Information/Expertise/SkillsMost well-liked Kind of expertise the job requires:

• Retail administration expertise most well-liked

Bodily NecessitiesWork Surroundings

• Capability to stay standing for lengthy intervals of time
• Capability to maneuver all through the shop
• Common bending, lifting, carrying, reaching, and stretching
• Lifting heavy bins and accessing excessive cabinets by ladder or related tools
• Should you need assistance performing these important features of the job, please contact your supervisor in order that we might have interaction within the interactive course of with you to find out if an inexpensive lodging is obtainable.

• Public retail retailer setting taking good care of our clients; all public areas are local weather managed; some inventory rooms will not be local weather managed; some outside work if assigned to retrieve procuring carts or whereas unloading vehicles; Body store incorporates glass cutter and warmth press; work hours embody nights, weekends and early mornings

Candidates in Canada should fulfill federal, provincial, and native authorized necessities of the job.We’re right here for the Makers! Come be part of the crew the place innovation and teamwork come collectively to help probably the most thrilling missions on the planet!Michaels is an Equal Alternative Employer. We’re right here for all Staff Members and all Makers to create, innovate and be higher collectively.To assessment a complete listing of advantages, please go to (MIKBenefits.com)

Anticipated wage

Location

Ottawa, ON

Job date

Solar, 24 Mar 2024 03:40:56 GMT

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