Travel Associate

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Description

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The target of the Division of Enterprise Operations (BOS) is to help the work of WHO within the European Area by way of supply of providers throughout the areas of human assets, finance, contracting and procurement, authorized recommendation, data & communications expertise, printing, safety, services administration, mounted belongings, convention help, journey and transport, safeguarding personnel and employees wellness and well-being. As an enabling operate, the division enhances the productiveness of the well being technical programmers and nation workplaces whereas on the similar time overseeing accountability, transparency and compliance with WHO administrative guidelines and laws. The BOS division strives to strengthen the capability of WHO/Europe to react in an agile approach to exterior and inner adjustments. The division tasks are designed to extend productiveness, guarantee monetary sustainability of the area’s constructions, reinforce a client-oriented tradition, strengthen nation workplace capacities, and drive strategic initiatives to boost employees motivation and well-being. The aim of the Administrative Companies and Conferences (ASC) unit is to ship environment friendly, price efficient and responsive logistical and administrative help by way of a service-oriented method for the day-to-day operations and employees of the EURO workplaces and associated entities.

Duties:

• As a part of the Administrative Companies &Conferences Unit (ASC), the aim of the place is to supply environment friendly journey providers and efficient help to WHO/EURO. Below direct supervision of Journey Officer and broad steering of the Regional Admin Companies Supervisor, the incumbent will present help within the following areas:
• Commonly monitor and consider all journey actions to make sure that WHO Regional Workplace for Europe (EURO) and its vacationers obtain environment friendly providers with greatest worth for cash;
• Monitor service stage and guarantee journey agent stays client-oriented whereas fulfilling the phrases of its contract; be certain that tickets are issued in a well timed vogue, adhering to right price legal responsibility and related EURO approvals;
• Examine invoices for funds towards the phrases of contract and precise providers rendered, assessment and be certain that no prices are duplicated or over charged;
• Observe up with divisions/workplaces in case of funding points; be certain that excellent encumbrances are closed in a well timed method and ticket refunds are requested promptly and credited to WHO with out undue delay
• Help in liaising with airways and/or journey administration providers supplier(s) for group reductions and so on.;
• Help in negotiation with inns in Istanbul on yearly foundation to be utilized throughout conferences/occasions and for WHO employees and guests; present to help COs/GDOs on the method and standards to use the identical; 
• Help in gathering knowledge, reviewing entry to the WHO Most popular resort programme, guaranteeing EURO negotiated resort charges are included Create journey profiles for workers members,
• Present journey quotes, reply queries from employees and vacationers, analyze complicated itineraries and quotations for many advantageous charges, advise on best journey preparations, present resolutions for complicated conditions and/or emergencies.
• Guarantee compliance with WHO insurance policies and procedures, assessment requests for exceptions, present enter to supervisor when required Help with testing or troubleshooting of latest processes, instruments;
• Present trainings or briefings
• Present journey help when required for conferences; help in figuring out costing for conferences
• As journey declare administrator, approve non-staff journey claims, submit TC’s for vacationers who do not need entry to WHO system 
• Help within the preparation of Request for Proposals(RFP) for required journey providers; take part in contract administration and efficiency analysis of providers supplier(s), to make sure effectivity in assembly EURO wants.
• When required, present journey associated trainings to EURO employees, guaranteeing any updates or modifications in insurance policies and/or methods are communicated in a transparent and well timed method Take part in growing and sustaining all journey associated processes, methods, customary operations procedures and pointers, guarantee all journey data are up-to-date on related Intranet sections
• Course of visa help requests; contact/reply to consulates or immigration authorities to facilitate visa preparations and guarantee well timed supply of visas; reply visa associated queries from employees Draft studies, correspondence, and paperwork on travel-related points; put together periodic and ad-hoc administration studies.
• Carry out different duties as required by the supervisor.

Required {Qualifications}:

Schooling:

Important:

• Completion of secondary college schooling. Certification as an expert Journey Agent (IATA UFTAA diploma).

Expertise:

Important:

• No less than eight years’ expertise in journey businesses and/or airways. Demonstrated hands-on expertise making journey preparations and calculating fares.

Expertise:

• In-depth information of the journey business and the applying of air fare ranges. Excellent information of airline (ideally Amadeus) reserving methods. Proficiency in MS Workplace. Good information in use of an ERP system. Good interpersonal expertise, tact and diplomacy. Skill for analytical and artistic considering to supply speedy options and/or re-allocate assets in response to sudden occasions. Service-oriented. Skill to fulfill work deadlines in a well timed method and to work independently in a staff setting. Skill to speak successfully with employees in any respect ranges, adapt to various academic and cultural backgrounds and keep a excessive customary of non-public conduct. Emotional intelligence: Skill to determine and handle one’s personal feelings, in addition to serving to others to do the identical.

Language Expertise:

Important:

• Knowledgeable information of English. Knowledgeable information of Turkish.

Supply:  https://careers.who.int/careersection/ex/jobdetail.ftl?job=2402718

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