Service Manager (Industrial Refrigeration)

Job title:

Service Supervisor (Industrial Refrigeration)

Firm

Startec

Job description

ABOUT US: is targeted on fixing your discipline refrigeration and HVAC challenges and is without doubt one of the most trusted and revered names in business and industrial refrigeration, and HVAC system set up and upkeep. We service chilly storage, meat packing, meals processing, and leisure ice amenities all through Western Canada.BEHAVIORAL ASSESSMENT All candidates should full the Traits and Behaviors Evaluation beneath when submitting their utility. Please proceed utilizing the hyperlink:POSITION OVERVIEW: Startec Refrigeration Service is at present recruiting a Service Supervisor to work at our Calgary, Alberta location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6). The Service Supervisor will play a pivotal position in guaranteeing the seamless supply of high-quality service to Startec’s prospects. Reporting to the President, the Service Supervisor’s position entails main a group of Refrigeration Mechanics and Leads, Coordinators, and Directors to coordinate operational actions, drive enterprise development, and guarantee buyer satisfaction to realize monetary targets.KEY PERFORMANCE INDICATORS (KPI):BUSINESS OPERATIONS & SYSTEMS (Weighting 40%)Day-to-Day Operations

• Present day-to-day management and course to Journeyperson & Apprentice Refrigeration Mechanics, in addition to collaborating with the service coordinator.
• Handle Startec’s monetary efficiency and operational profitability by analyzing monetary statements and efficiency indicators. Implement methods to reinforce service high quality and buyer satisfaction.
• Works with the chief and administration group to make sure environment friendly allocation of assets of their jurisdiction.
• Take part in job turnover conferences with the Service Coordinator and the mechanics earlier than the job begins when required.
• Oversee car fleet upkeep, bills and supply suggestions for acquisitions.
• Conduct interviews as required to fill vacant positions.

Invoicing and Billing Administration

• Oversee the end-to-end invoicing and billing processes, guaranteeing accuracy, timeliness, and adherence to firm insurance policies and procedures.
• Effectively examine and resolve billing discrepancies and buyer inquiries whereas collaborating with cross-functional departments, together with gross sales, customer support, and finance, to deal with and resolve billing-related points.
• Implement corrective measures and course of enhancements to stop future billing discrepancies.

Reporting & Evaluation

• Put together and submit common service efficiency stories to senior administration, highlighting key metrics and achievements.
• Analyze service knowledge for developments and enchancment alternatives, providing insights to reinforce operations and elevate buyer satisfaction.
• Monetary/progress reporting to the chief group

CUSTOMER SERVICE & EXPERIENCE (Weighting 30%)Buyer Relations

• Take part in tradeshows, seminars, and different gross sales alternatives as required.
• Collaborate with our Gross sales groups to safe contracts and construct optimistic relationships with corporations and people inside outlined limits.
• Present help and recommendation to prospects both instantly or by way of the usage of inner assets.
• Full suggestions surveys from purchasers; evaluate developments and report findings to the chief group
• Administration of customer support expertise by establishing, implementing, and sustaining firm guidelines, procedures, or requirements as required to assist professionalism and excellence.

Buyer Escalations

• Handle buyer complaints and points, sustaining correct data of discussions and correspondence.
• Examine buyer complaints and make suggestions to administration for issuing refunds or compensation to prospects.
• Foster robust buyer relationships and determine alternatives for service growth and income development.

PEOPLE & CULTURE MANAGEMENT (Weighting 20%)Group Management

• Information appropriate personnel resourcing to align with plans and budgetary constraints.
• Preserve the Startec tradition by way of applicable human assets technique and operations.
• Foster a collaborative group atmosphere, selling open communication and a shared sense of goal.
• Information the coordinator and discipline technicians to make the most of non-billable hours in probably the most helpful approach attainable for the group.

Efficiency Administration

• Recurrently assess the efficiency of Service mechanics based mostly on predetermined objectives and KPIs.
• Work carefully with people to set sensible enchancment objectives, present essential assets, and monitor progress.
• Comply with recognition packages to acknowledge/reward excellent efficiency and achievements inside the group.
• Establish underperforming group members and develop efficiency enchancment plans (PIPs) to deal with efficiency gaps.
• Facilitate teaching and improvement for Startec staff and set up techniques to watch and supply suggestions on worker efficiency.
• Implement expertise retention methods by figuring out high-potential people, creating succession plans, and nurturing regional expertise for development and profession development.

COMPLIANCE & INTERNAL CONTROLS (Weighting 10%)Compliance

• Preserve and monitor inner operational management mechanisms to reduce monetary and operational dangers.
• Guarantee group compliance with governmental rules associated to operational and well being and security requirements.
• Ensures adherence to amenities and constructing rules.
• Oversees the interpretation and utility of inner administrative insurance policies and procedures, serving as a mediator as wanted or escalating issues to the Government group.

Technical Management

• Develop and comprehensively perceive related business rules and compliance necessities.
• Present technical experience and steering to service groups, guaranteeing alignment with business finest practices.

QUALIFICATIONS:

• Technical bachelor’s diploma or indentureship associated to the group (e.g. Refrigeration Mechanic, Mechanical P. Eng or CET, and so forth.)
• Crimson Seal Journeyman Refrigeration Mechanic with ammonia refrigeration expertise is required, or equal corresponding to a Millwright ticket.
• A minimal of three – 5 years of gross sales expertise is taken into account an asset.
• Confirmed expertise in a managerial position, ideally with regional or multi-site duties
• Sturdy management and group administration abilities
• Glorious information of enterprise operations and processes
• Sturdy communication and interpersonal abilities
• Monetary acumen and budgeting abilities
• Willingness to journey inside the area as required.

We provide aggressive wages, coaching, versatile, dynamic, and thrilling work atmosphere.We thanks to your utility and curiosity in our group. Solely these candidates chosen for an interview will likely be contacted.Powered by JazzHR

Anticipated wage

Location

Calgary, AB

Job date

Solar, 24 Mar 2024 03:32:19 GMT

To assist us monitor our recruitment effort, please point out in your e-mail/cowl letter the place (globalvacancies.org) you noticed this job posting.