UNICEF works in among the world’s hardest locations, to achieve the world’s most deprived youngsters. To avoid wasting their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 nations and territories, we work for each youngster, in all places, daily, to construct a greater world for everybody.

And we by no means hand over.

For each youngster, champion

The basic mission of UNICEF is to advertise the rights of each youngster, in all places, in every part the group does — in applications, in advocacy and in operations. The fairness technique, emphasizing probably the most deprived and excluded youngsters and households, interprets this dedication to youngsters’s rights into motion. For UNICEF, fairness implies that all youngsters have a chance to outlive, develop and attain their full potential, with out discrimination, bias or favoritism. To the diploma that any youngster has an unequal likelihood in life — in its social, political, financial, civic and cultural dimensions — her or his rights are violated. There’s rising proof that investing within the well being, schooling and safety of a society’s most deprived residents — addressing inequity — not solely will give all youngsters the chance to satisfy their potential but additionally will result in sustained development and stability of nations. That is why the concentrate on fairness is so very important. It accelerates progress in direction of realizing the human rights of all youngsters, which is the common mandate of UNICEF, as outlined by the Conference on the Rights of the Youngster, whereas additionally supporting the equitable improvement of countries.

China Nation Workplace is a big nation workplace. Whereas demonstrating outcomes for kids at scale in China, UNICEF additionally works with the federal government, non-public sector, media, and different actors to harness the attain and assets of China for the good thing about youngsters in China and globally.

UNICEF works with the Authorities of China to advance the rights of kids. The China CO has 4 programme sections and as well as more and more works to develop partnerships throughout the private and non-private sectors in China. This publish is a part of the Non-public Sector Partnerships and Innovation crew which works to ascertain partnerships and mobilize assets from the non-public sector in assist of UNICEF’s programmes.

How will you make a distinction?

The place of Telemarketing Officer on the NOB stage experiences to the Partnerships Specialist. Underneath the supervision of the Partnerships Specialist, the publish is required to handle and oversee all telemarketing actions. The incumbent might be liable for supporting the acquisition actions by telemarketing actions in addition to overseeing retention outreach and supporter loyalty journeys.

This place leads all telemarketing actions within the particular person giving part within the nation workplace, and works intently with the retention, acquisition and advertising companies crew. This publish primarily focuses on strategic planning and the day-to-day supervision of the telemarketing channel as a key communication channel with UNICEF supporters. This publish can even help with the implementation of acquisition and retention actions.

Key capabilities, accountabilities and associated duties/duties:

Lead and handle the telemarketing crew

• Supplies supervision to all telemarketing actions, together with strategic planning, reporting, monitoring, and budgeting.
• Coordinate crew members engagement with different groups to foster collaboration for built-in campaigns.
• Identifies coaching alternatives to fulfill employees improvement wants.
• Supplies assist to crew each time wanted.

Leads and manages the telemarketing businesses

• Develops strong relationships with exterior suppliers to optimize the telemarketing companies.
• Supplies supervision to the businesses for all actions (contains however not restricted to welcome name, reporting again name, inbound calls and many others.)
• Creates and innovates finest supporter experiences and maximizes satisfaction.
• Establishes clear efficiency KPIs and targets to name heart businesses; and offers well timed steerage to allow businesses to attain their targets.
• Setup telemarketing brokers motivation plan and enhance efficiency of brokers

Oversees telemarketing campaigns and assist programs

• Oversees all of the telemarketing actions on finances, KPI and efficiency, report back to supervisor well timed
• Supplies steerage and route for evaluation, planning, implementation and administration on all telemarketing campaigns
• Contribute to setup/enhancing telemarketing programs (Omni-channel, information distribution) for elevated effectivity and supporter satisfaction.
• Implement threat mitigation measures and continuously guarantee market surveillance to reduce threat

Coordination and Efficient Communication

• Intently cooperate and combine throughout all actions to make sure achievement of Particular person Giving targets
• Work with different groups inside the nation workplace by constructing efficient collaborative relationships accordingly – notably with Communications, Provide, Operations.
• Continuously search alternatives that brings innovation to telemarketing operations or to enhance supporter satisfaction.

To qualify as an advocate for each youngster you’ll have…

• A college diploma is required in one of many following fields: enterprise administration, advertising, or different related space.

• A minimal of two years {of professional} expertise in telemarketing campaigns and administration of name heart operations is required.

• Data of present traits in telemarketing and omnichannels

• Glorious information literacy together with potential to analyse consumer information

• In a position to clearly articulate concepts and ideas in written and oral kind; particular abilities required in growing campaigns

• Confirmed potential to successfully handle relationships with name centres, advertising businesses and suppliers

• A crew participant, inventive and modern

• Fluency in English and the native Chinese language language of the responsibility station is required

For each Youngster, you reveal…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin every part we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

UNICEF competencies required for this publish are…

Core competencies

• Nurtures, Leads and Manages Individuals (1)
• Demonstrates Self Consciousness and Moral Consciousness (2)
• Works Collaboratively with others (2)
• Builds and Maintains Partnerships (2)
• Innovates and Embraces Change (2)
• Thinks and Acts Strategically (2)
• Drive to attain impactful outcomes (2)
• Manages ambiguity and complexity (2)

Practical Competencies:

• Persuading and Influencing (II)
• Works Collaboratively with others (II)
• Builds and Maintains Partnerships (I)
• Innovates and Embraces Change (I)
• Analyzing (I)
• Drive to attain impactful outcomes (I)
• Manages ambiguity and complexity (I)

Through the recruitment course of, we take a look at candidates following the competency framework. Familiarize your self with our competency framework and its totally different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived youngsters and our world workforce should replicate the range of these youngsters. The UNICEF family is committed to include everyone, no matter their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or another private attribute.
We provide a wide range of benefits to our staff, together with paid parental go away, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the usage of versatile working preparations.
UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and goals of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all youngsters. 

Remarks:

UNICEF’s energetic dedication in direction of range and inclusion is important to ship the most effective outcomes for kids. For this place, eligible and appropriate candidates with incapacity are inspired to use.

UNICEF appointments are topic to medical clearance.  Issuance of a visa by the host nation of the responsibility station, which might be facilitated by UNICEF, is required for IP positions. Appointments are additionally topic to inoculation (vaccination) necessities, together with in opposition to SARS-CoV-2 (Covid). Do you have to be chosen for a place with UNICEF, you both should be inoculated as required or obtain a medical exemption from the related division of the UN. In any other case, the choice might be cancelled.

All chosen candidates will endure rigorous reference and background checks and might be anticipated to stick to those requirements and ideas. Background checks will embrace the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to supply further data to conduct a background verify.

Authorities workers which might be thought of for employment with UNICEF are usually required to resign from their authorities earlier than taking over an project with UNICEF. UNICEF reserves the suitable to withdraw a proposal of appointment, with out compensation, if a visa or medical clearance will not be obtained, or mandatory inoculation necessities are usually not met, inside an inexpensive interval for any cause.

Solely shortlisted candidates might be contacted and advance to the following stage of the choice course of.