Entry Level Remote Customer Service Representative (British Columbia)

Job title:

Entry Stage Distant Buyer Service Consultant (British Columbia)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (BRITISH COLUMBIA)We’re on the lookout for full-time customer support representatives to assist inbound customer support, assist desk, and back-office processing representatives for industrial and public sector assist positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct robust relationships with clients whereas professionally representing a few of the most recognizable manufacturers on the earth.Schedules differ by web site and venture; nonetheless, we will often discover one thing that works for everybody. It is a great alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you’re certain to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought of for this place, you have to full a full utility on our firm careers web page, together with screening questions and a quick pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical assist, and buyer gross sales interactions. This function requires you to work together with a whole lot of consumers every week throughout the nation to resolve assist points, promote new services, and guarantee greatest in school buyer expertise. Along with being one of the best within the enterprise with regards to buyer interactions, you will have to be assured, absolutely engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Middle Representatives are accountable for the next duties:

• Take heed to clients, perceive their wants, and resolve buyer points
• Make the most of techniques and expertise to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with clients
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI offers all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Best candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• A flair for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Skill to multi-task, keep centered and self handle
• Sturdy staff orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Glorious interpersonal abilities and the flexibility to construct relationships together with your staff and clients

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that arduous work ought to repay, so we ensure that our compensation and whole rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common evaluations and raises are awarded primarily based on tenure and efficiency, so our staff make extra every year.Staff earn paid day off in addition to paid holidays and paid coaching alternatives. Common each day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embrace financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans differ barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Partaking Work Surroundings
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in knowledgeable workplace setting. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will probably be commonly required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could often be required to maneuver concerning the workplace to perform duties; attain in any path; elevate or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert drive as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (America or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting important Federal, State, Provincial, and Industrial purchasers, now we have taken steps to make sure that we stay operational whereas taking each precaution potential to stop the unfold of COVID-19 and maintain our staff protected.Measures embrace social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff will not be at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we’ll abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn keeping with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a professional applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage relating to requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our clients, and our group. All facets of employment at MCI are primarily based solely on an individual’s benefit and {qualifications}. MCI maintains a piece setting free from discrimination, one the place staff are handled with dignity and respect. All staff share within the duty for fulfilling MCI’s dedication to a various and equal alternative work setting.MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a fashion in line with native and federal necessities.MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those rules in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer companies, and IT Providers wants by offering common and specialised internet hosting, software program, employees, and companies.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Providers, and Know-how Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a common overview of the function. It is not an all-inclusive checklist of the duties, duties, abilities, and {qualifications} required for the job. It’s possible you’ll be requested by your supervisors or managers to carry out different duties. You can be evaluated partially primarily based upon your efficiency of the duties listed on this job description.The employer has the suitable to revise this job description at any time. This job description isn’t a contract for employment, and both you or the employer could terminate employment at any time, for any motive.

Anticipated wage

Location

British Columbia

Job date

Thu, 18 Jan 2024 04:28:07 GMT

To assist us monitor our recruitment effort, please point out in your electronic mail/cowl letter the place (globalvacancies.org) you noticed this job posting.