Microsoft Corporation
With over 17,000 staff worldwide, the mission of the Buyer Expertise & Success (CE&S) group is to empower clients to speed up enterprise worth by way of differentiated buyer experiences that leverage Microsoft’s merchandise, companies, and partnerships. Come be part of CE&S and assist us construct a future the place clients obtain their enterprise outcomes quicker with know-how that does extra.
As a part of the UK Buyer Success Unit you should have the chance to empower the most important Enterprise clients within the UK to make the most of the Azure platform.
Azure is essentially the most complete, revolutionary and versatile cloud platform at this time and Microsoft is hiring professionals that may drive buyer cloud adoption inside an important corporations out there. We’re at all times studying. Insatiably curious. We lean into uncertainty, take dangers, and study rapidly from our errors. We construct on one another’s concepts as a result of we’re higher collectively. We stand in awe of what people dare to realize and are motivated every single day to empower others to do extra and obtain extra by way of our know-how and innovation. Collectively we make a distinction.
It is a buyer dealing with position, delivering to clients throughout Industries to allow Buyer Success, by way of migration and adoption of the Azure Platform and applied sciences and leveraging WW Greatest Practices. We’re searching for an amazing drawback solver who is very proactive, plans for pitfalls, prioritises ruthlessly for impression and who loves working with know-how and clients. If you’re seeking to develop your Azure abilities, we might love to show you, so that you could be profitable on this position.
Microsoft’s mission is to empower each particular person and each group on the planet to realize extra. As staff we come along with a development mindset, innovate to empower others, and collaborate to understand our shared objectives. Every day we construct on our values of respect, integrity, and accountability to create a tradition of inclusion the place everybody can thrive at work and past.
This position is versatile in which you could work as much as 50% from house.
Tasks
Buyer Centricity
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Buyer Satisfaction – Drive constructive Buyer Satisfaction & turn out to be a trusted advisor.
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Buyer/Companion Insights – Present suggestions & insights from clients/companions.
Enterprise Impression
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Consumption (Cloud & Assist) development – Develop alternatives to drive Buyer Success enterprise outcomes & assist Clients get worth from their Microsoft investments.
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Decision of Buyer Blockers – Determine resolutions to Buyer blockers by leveraging SA subject material experience. Ship in accordance with MS finest practices & utilizing repeatable IP.
Technical Management
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Trusted Advisor – information buyer journeys to our Cloud & prepared them to innovate with AI, offering thought management by constructively difficult buyer considering, making use of data of their state of affairs, Azure Infra subject material experience, IP & business/market insights and thru supply of WW Microsoft finest practices, corresponding to Effectively Architected Framework Worth Based mostly Deliveries.
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Speed up buyer outcomes – Share experience, contribute to IP creation & re-use to speed up buyer outcomes.
Profitable Cloud Resolution Architects obtain outcomes by:
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Buyer Obsession, matching buyer wants with applicable Microsoft assets and repeatable IP, e.g., by giving the shopper confidence that we will help them obtain their desired enterprise outcomes, together with readying them for AI, utilizing Worth Based mostly Supply.
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Understanding the vital levers that impression achievement of targets/ enterprise goals and planning/ forecasting forward to beat any related constraints or dangers ie. lead occasions for buyer assets.
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Repeatedly constructing their capabilities to satisfy MS/Buyer priorities and private profession growth wants, e.g., by proactively leveraging profession stage steerage and taking possession for planning technical skilling & private growth and actions.
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Actively contribute to the success of others by partaking along with your native & world communities, teaching and mentoring others and contributing to group success by way of IP sharing.
{Qualifications}
Required/Minimal {Qualifications} (RQs/MQs)
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Bachelor’s Diploma in Pc Science, Info Know-how, Engineering, Enterprise,
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AND/OR associated subject expertise in information platform supply (eg cloud-scale analytics, databases or information warehousing), data know-how (IT) consulting/help, techniques administration, community operations, software program growth/help, know-how options, apply growth, structure, and/or consulting or associated subject
Skilled Expertise – Confirmed success in know-how sector with both technical gross sales, tasks, structure, design, implementation, and/or supply help.
Relationship Constructing – Confirmed observe report of constructing deep technical relationships with folks, expertise in managing numerous stakeholder relationships to get consensus on answer/tasks.
Drawback Fixing . Ardour and skill to unravel technical issues.
Collaboration and Communication Acknowledged for driving selections collaboratively, resolving conflicts and guaranteeing comply with by way of with distinctive verbal and written communication abilities. Means to orchestrate, lead, and affect digital groups, guaranteeing profitable implementation of buyer tasks. Presentation abilities with a excessive diploma of consolation with each massive and small audiences (Senior Executives, IT Administration, Information Analysts, Engineers).
Technical
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Deep area experience in enterprise-scale technical deployments in a number of of the Information-specific areas, corresponding to Azure SQL Information (IaaS/PaaS), deployments and migrations to the cloud, Open-source database deployments and migrations, Cloud Scale Analytics, Information Governance, Lakehouse structure, information warehousing. Databricks and/ or Snowflake expertise could be invaluable.
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Expertise creating Information & Analytics Minimal Viable Merchandise (MVPs) for purchasers that result in manufacturing deployments. Expertise in conducting structure critiques, troubleshooting optimising and scaling manufacturing environments.
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Familiarity with the Agile methodology, DevOps and CI/CD instrument chains (i.e., Azure Developer Companies, GitHub) and container orchestration techniques (i.e., Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub).
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The technical aptitude and expertise to study new applied sciences and perceive market and related cloud tendencies. Thought Chief in the important thing Information & Analytics situations which can be driving digital transformation in key industries corresponding to Retail, Monetary Companies, Healthcare and so on.
Microsoft is an equal alternative employer. Per relevant legislation, all certified candidates will obtain consideration for employment with out regard to age, ancestry, citizenship, colour, household or medical care go away, gender id or expression, genetic data, immigration standing, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran or navy standing, race, ethnicity, faith, intercourse (together with being pregnant), sexual orientation, or another attribute protected by relevant native legal guidelines, rules and ordinances. For those who want help and/or an affordable lodging attributable to a incapacity throughout the utility course of, learn extra about requesting lodging (https://careers.microsoft.com/v2/world/en/accessibility.html) .
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