Customer Service Representative I Customer Service Representative I

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Mason – Mason, OH, United States (US)

Employment Status: Hourly Full-Time

Function: Customer Experience

Pay Range: ($33,639.00 – $50,458.00)

Target Bonus: %

Req ID: 24728 

Position overview:

The Harris Products Group is seeking an entry-level Customer Service Representative. In this role, you will handle customer calls, process orders, and assist customers in navigating our website. In addition, the Customer Service Representative will coordinate and communicate with all necessary departments to fulfill customer expectations.

Responsibilities:

• Receives and handles customer orders and issues via telephone, fax, EDI and e-mail.
• Processes orders, credits, and returns as well as enter SPR’s (Special Pricing Request). Communicate with purchasing, shipping, and technical service in order to process customer requests.
• Answers basic technical questions as much as possible and refers caller to technical expert when necessary.
• Handles creating new accounts using the required database, and processes updates to customer information within ERP system.
• Supports continuous process improvement and Lean Six Sigma projects.
• Work on cost saving projects and provide support for other team members and projects. 
• Utilize lean tools and techniques such as 6S and visual factory concepts in maintaining order and cleanliness. 
• Perform additional tasks to support production as needed or directed by supervisor or management.
• Follow-up on customer invoice/billing disputes, create new accounts using the ODC-100 database, process updates to customer information within ERP system.

Qualified candidates should be customer-focused and possess:

• A High School Diploma or GED and one to three months of related experience and/or training
• Associate degree with two years’ related training/experience preferred.
• A passion for establishing/building rapport while providing exemplary customer service.
• Strong computer literacy, including proficiency in Microsoft Office products (specifically MS Word and Excel)
• SAP experience preferred.
• Accurate and timely data entry skills with a strict focus on data integrity and confidentiality.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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