Claims Analyst in Ipswich, United Kingdom

The role is part of the client insight and analysis team within FINEX. The main responsibilities are i) analysing individual claims/losses and ii) assisting with the analysis of aggregated data and the production of reports.

The Role

• Analysis of individual FINEX Global claims to understand the claim and interpret/evaluate the available information.

• Classify the claim in the main areas of information capture e.g. what happened, why did it happen, how much did it cost.

• Populate the various data points in the claims database.

• Create a narrative summarising the claim.

• Work with the data to assist with the production of standard reports, bespoke reports and data requests

The Requirements:

• A self-starter who will use initiative. Someone who is inquisitive and interested to find out, rather than expecting to be given all the answers.

• A good analyst of situations. Being able to piece together sometimes disparate pieces of information and makes sense of the whole. Able to then take reasoned decisions.

• Good written English and also numerate

• Proficient computer skills relevant to Microsoft Office, Outlook, and web-based applications.

• Insurance industry and claims experience would be a bonus, but are not essential. What would be equally useful (but again not essential) would be experience from the industry groups of our clients’ e.g. financial institutions and professions.

• Experience of working with data. Intermediate (or above) excel skills preferred.

People specification. Some of the main requirements are:

• Initiative.

• To be both inquisitive and interested.

• Comfortable working with ambiguity.

• Attention to detail

• Able to take decisions.

• A good analyst of situations. Being able to piece together sometimes disparate pieces of information and makes sense of the whole.

• Good written English and also numerate.

• Insurance industry and claims experience would be a bonus, but not essential. Equally useful (but again not essential) would be some industry experience from the industry groups of our clients e.g. financial institutions and professions.

• Considered thinking” is critical. Being able to understand the story of a claim (or any other event) is not dependent on years of experience or in depth knowledge. It is about reading, assimilation of facts, often some checking of facts/understanding on the internet and sometimes making some sensible assumptions. This then provides the foundations for good analysis of that claim/event.

• This needs to be coupled with a desire to want to understand something. If someone has got the drive then you can figure out 90% of the necessary information from that alone.

• Unfortunately these last two are both difficult to teach/instil or to identify as a skill in a candidate.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.