Senior Communication and Information Management Officer

Organizational setting

This position is located in the Regional Communications Unit (RCOMM) of the International Labour Organization’s Regional Office for Asia and the Pacific. This work unit enhances understanding and awareness of the work and achievements of ILO in the Asia and the Pacific region. RCOMM carries out communications activities at the regional level and also supports ILO communications officers based in countries around the region. 

Working Relationships

Internal contacts are with staff and managers in field offices, project locations and headquarters to build and maintain effective working relationships, exchange information and gain agreement on communication and information management related issues. The incumbent also provides guidance on the development and dissemination of communication and information tools and products. The incumbent regularly liaises with and receives guidance from the regional communication unit and the information management services at headquarters.

External contacts are primarily with the media, general public, academic institutions, service providers, counterparts in government, employers’ and workers’ organizations, United Nations (UN) agencies and other international /or public and private sector organizations to maintain effective working relationships, promote the work of the ILO, respond to inquiries and to discuss opportunities for joint initiatives.

Main purpose

As a team member, the incumbent provides comprehensive and professional services for the efficient, effective and client-oriented design, delivery and administration of a wide range of communication and information products and services. The incumbent contributes to the development and enhancement of ILO national and/or sub-regional and/or regional communication plans and activities that are aligned with the ILO communication strategies at national, and/or regional and global levels and support the Office’s promotion and advocacy efforts. The incumbent assists the supervisor in the day-to-day management of communication and information management activities and in the development of workplans based on identified needs and priorities. The incumbent will support knowledge sharing at regional, country and project level through the planning and implementation of targeted outreach efforts, capacity strengthening and partnership building.  
Work is governed by established communication and information management rules, regulations, policies, procedures, and guidelines. 
The position works under the supervision of the Senior Communication Officer. The incumbent has a high degree of independence in completing work assignments. Supervision received is focused on the overall delivery of results impacting the Office.

Key Duties and Responsibilities

1. Provide substantial professional services for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multimedia and communication platforms. Assist the supervisor in the day-today management of communication workplans and activities based on identified needs and priorities. Oversee the work of and provide guidance to communication and information management staff and to consultants. Supervise staff as applicable. 
2. Participate in the development and implementation of ILO national and/or sub-regional and/or regional communication strategies. Draft national communication plans in accordance with the strategic priorities established by the Regional Office and headquarters. 
3. Keep up to date with and share information on world of work themes. Identify communication and information management needs and priorities and propose and develop activities for the Office in line with these priorities. Provide technical advice to staff and managers, recommending communication approaches and products to position the ILO, optimize messaging and branding and to advocate effectively on a full range of ILO activities. 
4. Conduct media reviews and perform basic research and analysis. Identify topics of interest and relevant news and disseminate to concerned parties as appropriate. Draft briefs for supervisor. Discuss and coordinate in consultation with the Regional Office and headquarters responses to media messages on the ILO. 
5. Commission, research, write, edit and/or translate from/to the local language audiencespecific communication and information products, including news releases, comment pieces, feature stories, fact sheets, brochures, talking points and speeches that communicate persuasive, evidence-based and solution-oriented messages. 
6. Oversee the documentation services, maintenance and updating of websites, databases and web content management systems (WCMSs) ensuring appropriateness and consistency of information and compliance with applicable standards. 
7. Organize press conferences, media interviews and other public information events to raise awareness of the ILO’s activities and results. Provide media briefings as required. Give presentations and respond to a range of inquiries. 
8. Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies. Prepare related reports. 
9. Keep abreast of changes to applicable standards, best practices and technologies. Share knowledge and provide guidance to staff. 
10. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes. 
11. Provide guidance and support to senior management with internal communications in the Office. 
12. Seek opportunities to develop and expand networks, such as with the One UN Communication Team, national partners, media outlets and other stakeholders. Represent the work unit in interagency fora and meetings with a view to developing and enhancing areas for synergies and joint initiatives 
13. Perform other relevant duties as assigned. 

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Minimum Requirements

Education

University degree (Bachelor’s or equivalent) in a field relevant to the job. 

Experience

Minimum of three years of professional work experience in communication and information management. Experience in developing communication and information management plans and a range of communication and information management tools and products using multimedia and social media platforms.

Languages

Excellent command of English. Working knowledge of another official language of the Organization or an official national language of the duty station. 

Knowledge and Competencies (technical/behavioural)

Good knowledge of communication and/or information management principles and concepts.
Knowledge of multimedia to develop a range of communication and information products.
Knowledge of social media platforms. 
Knowledge of the substantive nature of Organization’s work programmes and activities. 
Knowledge of the working practices of the national media. 
Knowledge of research methodologies and resources. 
Knowledge of methods and techniques for designing and assessing quality and efficiency of process execution. 
Good knowledge of protocol. 
Good knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office. 
In addition to the ILO core competencies [Integrity and transparency, Sensitivity to diversity, Orientation to learning and knowledge sharing, Client orientation, Communication, Orientation to change, Takes responsibility for performance, Quality orientation, Collaboration], this position requires: 
Ability to interpret and work within applicable policies, regulations and procedures. 
Ability to identify and analyse information needs and classify them according to ILO standards.
Research and analytical skills. 
Drafting and web writing and editing skills. 
Ability to maintain effective working relationships with key stakeholders. 
Attention to detail and skills in design, layout, formatting and editing documents. 
Ability to foster effective two-way communication and understanding and to manage and impart information to a varied audience. 
Ability to adapt quickly to new software and systems including for updating websites, desktop publishing, graphic design and producing communication and information products. 
Ability to manage competing priorities. 
Ability to oversee the work of and provide guidance to staff. 
Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.