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United Nations Department of Operational Support
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Job Description
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Description
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This position is located in the Special Assessments Section (SAS), Staffing Service (SS), Human Resources Services Division (HRSD), Department of Operational Support (DOS). The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions. The Human Resources Services Division (HRSD) provides dedicated services in support of human resources requirements of client entities, from process development through service delivery. The Division establishes and manages rosters across all job families, organizes testing and examinations, provides operational support and other advisory service for clients for the full spectrum of their delegated authorities, and supports managers and business partners in the use of non-staff personnel. The Staffing Service (SS) offers expertise in the areas talent acquisition and innovation, testing and examinations, in addition to operational workforce planning and Organizational design across UN Secretariat entities. This integrated approach enables the Service to provide cohesive guidance and includes the regular review of staffing requirements against models and benchmarks. This ensures appropriate linkage of the dynamic operational needs of clients with multiple staffing programmes to anticipate vacancies, required skills and potential candidate requirements while ensuring consistency for client entities. This integrated approach is designed to enable entities to meet their targets in regards to the provision of an effective and efficient recruitment process with due consideration for various facets including gender and geographic representation as well as troop and police-contributing countries. The Special Assessments Section (SAS) is responsible for the development and administration of various competitive examinations and tests used for talent selection. It is responsible for the United Nations Secretariat flagship assessment, the Young Professionals Exam. This opportunity is designed for an intern to work on different phases of pre-employment assessment at the United Nations. Interns will be assigned to specific projects based on individual backgrounds and preferences. A variety of projects centered on psychometric test development and administration activities are currently on-going. Depending on the assignment, project tasks may include the following:
- Provide support in the administration of various examinations managed by the Special Assessments Section, including Language Proficiency Examinations, the Young Professionals Programme and the Global General Service Test;
- Schedule and coordinate test administration, including in-person or internet-based;
- Conduct item writing and review;
- Compile and analyse examinations-related quantitative data;
- Manage large sets of data (e.g., item bank);
- Administer and analyse surveys;
- Draft communication for informative purposes for candidates, hiring departments, Member States;
- Engage with a wide variety of UN managers to make sure their needs are met during the testing process;
- Support process improvement projects (e.g., test content, test format, communication plan);
- Support outreach and communication activities in social media, and
- Other administrative tasks and projects as needed.
Qualifications/special skills
To qualify for an internship with the United Nations Internship Programme, the following conditions must be met: Applicants must meet one of the following requirements:
- be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher);
- be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent) Applicants must also:
- Be computer literate in standard software applications, especially MS Excel;
- Have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter; and
- Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
- Preference will be given to applicants with an educational background in Industrial/Organizational/Occupational Psychology, Human Resources and Quantitative Methods. No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.
Languages
- English and French are the working languages of the United Nations Secretariat. Fluency in spoken and written English is required for the internship. Knowledge of an additional official UN language is an asset. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.
Source: https://careers.un.org/jobSearchDescription/233322?language=en
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