Cleaner (NPSA-1) – UNDP Moldova/EU CBM Programme

Project Description  

The EU CBM Programme Cleaner position is located at str. Șciusev 101 premises in Chisinau, Moldova. Under the guidance and direct supervision of the EU CBM Programme Manager, the EU CBM Programme Cleaner will provide cleaning services in the building on a regular basis ensuring a welcoming and hygienic environment for visitors and staff, high quality and accuracy of work. The Cleaner demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backgrounds. The incumbent works in close collaboration with the EU CBM Programme staff to ensure consistent service delivery. 
The EU CBM Programme requires to employ 1 (one) Cleaner via NPSA 1 regular contract for effective provision of cleaning services for its premises of approximately 387,30 m2 including reception area, corridors, 11 offices (24 working places), 1 (one) meeting room, 3 (three) kitchens, storage room and 3 (three) bathrooms.
 

Scope of Work

The scope of the Contract shall include but not be limited to the following: 
–   Cleaning of office space, conference room, stairways, and common areas.
–   Cleaning of all bathrooms and their fixtures. 
–   Cleaning of the common kitchens. 
–   Cleaning of windows – internal.
–   Waste management. 

1.1 Each day tasks:
–   Offices/Reception – clean working desks, empty paper/waste bins, replace new bin bags, vacuum cleaning in the offices with carpet surface, wash floors, remove spider webs, remove finger marks from surface such as walls, shelves and light switches.
–   IT equipment – dust and clean computers, calculator, telephones, faxes, etc.
–   Meeting/ conference room – clean and re-arrange tables and chairs, remover spider webs.
–   Bathrooms, nursing room – wash floors, clean mirrors, disinfect washbasins and toilets seats, empty and clean waste bins, remover spider webs.
–   Kitchens – clean floors, empty and clean waste bins, replace new bin bags, remove spider webs, clean the table surfaces, clean the paper dispensers, gather up and wash cups, dishes.
–   Corridors – wash floors, vacuum cleaning of the carpets in the reception/common area corridors, empty waste bins, replace new bin bags, remove spider webs.
–   Report to EU CBM Programme Manager of any malfunctioning equipment or items in areas of operation: doors, handles, locks, taps, cisterns, lights, switch, etc.
–   Cleaning out the collecting tanks of coffee machine.

1.2 Weekly tasks
–    Cleaning/dusting/vacuuming of window-sides/heaters and doors.
–    Cleaning/dusting/vacuuming of fixtures such as cupboards, shelves, picture frames, couches, chairs.
–    Cleaning/dusting of the ceiling/wall/desk lamps.
–    Vacuum and wet cleaning of the carpets in the reception/common area.
–    Office/conference rooms- windows cleaning, inside and outside.
–    Cleaning out the refrigerators inside.
–    To defrost and to wash the refrigerators 1 time/quarter.

1.3. Office waste management and recyclable waste management
–    Manage the waste from the office premises, including the kitchens, bathrooms and cabinets 
–    Apply the actual knowledge on waste management and separate the waste. Use the authorized containers for the waste disposal in line with the marking, color or label on them. Sort waste at the office in separate waste bins in accordance with the waste material: Paper/cardboard waste; Metal waste; Plastic waste; Batteries waste.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Supplies and equipment

The organization shall provide all equipment, as well as environmentally friendly cleaning supplies required for carrying out the work. This comprises of but is not limited to, all the supplies for toilets, kitchenettes, and desk cleaning, including – toilet paper, paper towels, disinfectants, kitchen paper towels, washing-up liquids, liquid hand soap for soap dispensers, detergents for the kitchenettes, dishwasher supplies, garbage bags, vacuum cleaners, dusters, brooms, brushes, buckets and mops. 
There is a dedicated storage room in the basement for keeping supplies and equipment.

Institutional Arrangement

Under the guidance and direct supervision of the EU CBM Programme Manager, the incumbent shall ensure a welcoming and hygienic environment for visitors and staff, high quality and accuracy of work. The Cleaner demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backrounds.

Core Competencies

Achieve Results:   LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:   LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously:   LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:   LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination:    LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:   LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:   LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies 

Business Development/Knowledge Generation:   Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need. 
Business Management/Customer Satisfaction/Client Management:   Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Ability to anticipate client’s upcoming needs and concerns.
Business Management/Operations Management:   Ability to effectively plan, organize, and oversee the Organization’s business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.
Administration & Operations/Building, facilities & office space management:   Knowledge and ability to facilitate the renovation and upgrade of offices including review of complex; engineering/architectural drawings; negotiate technical agreements to ensure fully operational building infrastructure and services; design policy & procedure (POPP) for premises and facilities including space standards; manage premises and facilities; validate financial statement notes on leasehold data.

Minimum Education requirements: Secondary Education is required.

Minimum years of relevant work experience:    Experience related will be an asset.

Required skills:    Experience in the office cleaning services provision is an asset.

Desired skills 

• Ability to operate and maintain a variety of cleaning equipment to provide efficient delivery of service is an advantage.
• Experience in an international organization is a strong advantage.

Required Language(s)

• Fluency in Romanian and Russian is required. 
• Knowledge of English is an asset. 
• Working knowledge of one or more additional languages relevant for Moldova, including Bulgarian, Gagauzian, Romani, Ukrainian or sign language is an asset.

The following documents shall be required from the applicants:

a)   Personal CV and P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
 

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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