Call Center Customer Care Specialist

Job title:

Call Center Customer Care Specialist

Company

Teamrecruiter.com

Job description

Job Title: One of government clients is looking for a Contact Centre Customer Care Specialist
Length: 9-month contract with a possibility of extension
Location: Sault Ste. Marie, Ontario
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home.
Interview: Virtual.
Training: A mix of in office and virtual.
Hours of work: Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday (including holidays).
Overtime Opportunities: Yes
Please note: Successful completion of the Training Program (in class and job shadowing) is required to advance to regular full-time employment for this role.ROLE RESPONSIBILITIES INCLUDE (but are not limited to):

• Represent our client’s strong customer-centric brand and values by creating great customer experiences at every interaction.
• Provide customer service support via phone, live webchat, and email.
• Develop and maintain knowledge of all client’s products, services, and promotions to provide customers with helpful and accurate information.
• Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities.
• Demonstrate proficiency with Contact Centre technology and software applications.
• Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner.
• Document and record all customer interactions to monitor and analyze customer experiences.
• Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk protocols.
• Offer advice and guidance on products, services, and promotions to enhance the player’s experience.
• Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
• Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations.

KNOWLEDGE & EDUCATION:

• University degree or college diploma in relevant field or equivalent work experience
• Understanding of gaming, entertainment, or other similar industries

EXPERIENCE:

• 2 years’ experience in customer service
• 2 years’ experience in working in complex, challenging environments

CRITICAL SKILLS:

• Excellent customer service skills
• Communication and interpersonal skills
• Strong speaking and writing skills (English)
• Problem solving and troubleshooting skills
• Knowledge of Microsoft applications, internet, and proficient keyboarding skills

OTHER REQUIREMENTS:

• Bilingual in French is an asset.
• Work in 24/7/365 operations
• Shift work, holiday, and weekend work required.

HOW TO APPLY:If you are interested in applying for this position, please email a MS-Word version of your updated resume along with your salary expectation, first available start date and a telephone number to [email protected] attention Zara Naveed (recruiter for this role).Please include the job title (Contact Centre Customer Care Specialist) in the subject line.Once you have emailed your resume, please also complete your application online at the following link: http://teamrecruiter.com/candidate/job_board/?referenceid=019726Know someone who would be a fit for this role? Referral bonuses are available upon successful hire.Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne…

Expected salary

Location

Sault Ste Marie, ON

Job date

Sat, 29 Jun 2024 07:41:44 GMT

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