Senior Project Manager (Customer Services) in Wendell, North Carolina

Job Family: Project Management

Req ID: 428939

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

There has never been a more urgent need to build resilient and sustainable infrastructure. With Smart Infrastructure, we are shaping an ecosystem that connects the real world with the digital world. Making decisions based on data and analytics empowers our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.

Position Overview:

The Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Senior Project Manager to join our team in Electrification and Automation (EA). The Electrification & Automation business unit covers the entire spectrum for power distribution systems and service solutions. As a CS Senior Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

This position can be remote or based out of Wendell, NC

Primary responsibilities:

• Direct all phases of projects from inception through completion.

• Ensure that we pre-identify and mitigate safety risks across on our service projects to guarantee safe completion of our service activities.

• Responsible for the budget, schedule, quality, and performance of the assigned project(s).

• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

• Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.

• Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications.

• Manage customer expectations across the project cycle by regularly communicating our project milestone statuses, resource activities, and other service project related actions.

• Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project.

• Proactive and frequent communications with our Lead Field Service Representative working at the customer site.

• Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects

• Provide Lessons Learned feedback to our front end offers team to ensure we constantly are improving our offers and helping mitigate any unclear items for our customers.

• Ensure all project and service requirements are identified, understood, and satisfied throughout the order life cycle.

• Identify areas of risk within assigned projects and develop mitigation strategies

• Define and develop requests for quote for 3rd party services as well as materials. Participate in vendor pricing and contract negotiations

• Manage 3rd party vendors/suppliers monitoring and controlling agreed upon scope, schedule, budget

• Work with internal commercial team to maintain client relationships

• Collaboration with internal/external team members, vendors and/or project managers to develop site schedules

• Review and understand project contractual obligations such as change order process, liquidated damages, claims processes, specification requirements, etc.

• Develop project execution plans such as quality & testing plans, project schedule, risk registers and manpower plans

• Identify and assign project resources ranging from engineering to field personnel

• Monitor and controlling functions as it relates to continuously evaluating project performance vs budget/schedule.

• Developing and implementing recovery plans to correct project performance issues.

You will win us over by having the following qualifications:

Basic Qualifications:

• HS Diploma or equivalent

• 5+ years of experience in direct service project management

• 2+ years of experience in field service operations or environment (e.g., field service technician, engineer, project manager/specialist, etc.)

• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

• Able to travel 10-25% of the time on an annual basis

Preferred Qualifications:

• A bachelor’s degree from accredited university

• Experience with MS Project

• PMP certification – while not required immediately for this role, for those who do not hae it already, obtaining PMP certification is required within 1 year of employment

• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing

• Strong leadership skills with experience in leading cross-functional project teams

• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $105,910 – $181,560 and is eligible for Sales Incentive. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs.

About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

Can you see yourself, learning, growing, and succeeding here? If so we’d like to meet you! Apply today and learn how you can be a part of the Siemens family.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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