Processor, Collections, 12 Month Contract – Bilingual

Job title:

Processor, Collections, 12 Month Contract – Bilingual

Company

CIBC

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingYou will join the Client Account Management team as an Administrative Processor. You will gather, process, and provide detailed and factual information, most of which must be verified, summarized or condensed. As an Administrative Processor, you will perform a range of specialized clerical functions using some independent judgment according to standard work procedures. A quick note on your availability. You will be required to work from Monday to Friday from 8:00 a.m. to 4:00 p.m. We’d like for you to be flexible between these hours.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.Agent @ Home Program Requirements

• Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
• Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How You’ll Succeed

• Administrative Support- Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the teams.
• Productivity – Processing heavy daily workload from various sources where most of the information involved is detailed and factual and must be summarized and verified
• Organizational skills – Schedule own assignments while accommodating changing priorities and establish a timetable for completion while working within the context of established work plan.

Who You Are

• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You can demonstrate experience in using Microsoft Excel.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
• You’re fluent in French and English to support business operations outside of Quebec, Canada

What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.*Subject to program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitWe may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Expected End Date 2025-08-22Job Location Mont-1155 Rene Levesque OEmployment Type RegularWeekly Hours 37.5Skills Business Operations, Collections Management, Customer Service, Delegating Tasks, Escalation Management, Office Administration, Organizing, Prioritization

Expected salary

Location

Montreal, QC

Job date

Thu, 18 Jul 2024 04:52:26 GMT

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