ICT Associate

The United Nations Development Programme (UNDP) is the lead development agency of the United Nations, connecting countries to a vast network of global knowledge, experience and technical and financial resources. UNDP works with governments and citizens on nurturing their own solutions to global and national development challenges, and on developing local capacity to addressing those issues. The UNDP multi-country office in Jamaica also serves Bermuda, The Bahamas, Cayman Islands, Turks and Caicos Islands

Ensures implementation of ICT strategies and introduction/implementation of new technologies,
focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and
  procedures for the MCO technology environment.
• Participation in development and implementation of ICT annual plan and Standard Operating
  Procedures in ICT services. Maintain the measures in place for business continuity and disaster
  recovery processes and procedures.
• Provide support to use of ERP functionality for improved business results and improved client
  services.
• Act as ERP focal point to support updating of ERP profiles for the MCO staff members.
• Conduct market research and analysis and provide support in introducing new technology for
  MCO system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects;
  and provide technical specifications and information on best options in both local and
  international markets. Review quotations and bids.
• Provide ICT support for key events.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: 

• Support effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies. 
• Perform specific technical functions, including changing of hardware electronic components (disks, network wiring, power sources, etc.) and routine repairs.
• Installation of commercial software and related upgrades, anti-virus programs on a timely basis. 
• Regular audit of staff equipment to ensure compliance with corporate standards and procedures.

• Monitoring of the network connection daily to ensure a stable and responsive network environment.  Maintenance of local LAN/WAN to ensure highest level of security and data throughput 
• Monitoring of corporate software PBX server and soft phone system for efficient service delivery to all clients 
• Troubleshooting and monitoring of network issues to ensure that the UNDP computers and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks. 
• Maintenance of up-to-date parameters of information for the network clients including responding to user needs and questions regarding network access. 
• Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided. 
• Management and maintenance of corporate VLAN networks. 
• Management of virtual servers using VMware ESXi. 
• Management of Cisco Unified Communication. 
• Liaising with external service providers for Internet, mobile and other technology services. 
• Maintain up-to-date parameters of information for the network clients and electronic mail. 
• Trouble-shoot and monitor network problems. 
• Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.

• Support to the maintenance of the CO websites and Intranet. Provide backstopping to website/intranet communications focal point. 
• Troubleshooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.

• Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects. This is to include but limited to the provision of technical specifications and information on best options in both local and international markets, review of quotations and bids 
• Provision of ICT advisory service to senior management, core and project staff, as necessary 
• Maintenance of an up-to-date asset inventory of the software and hardware, and other office electrical items. 
• Ensure transfer and retention of relevant data for all staff exiting the organisation. 
• Maintenance of a library of ICT related reference materials. 
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams. 
• Provision of ICT support to key events. 
• Act as physical asset inventory checker for the CO. 
• Other tasks of CO administration as required.

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision. 
• Participation in the organization of training for the CO staff on ICT resources. 
• Maintenance of staff training profiles. 
• Synthesis of lessons learned and best practices in ICT. 
• Sound contributions to knowledge networks and communities of practice.

• The key results have an impact on the overall efficiency of the Multi-Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

• Achieve Results 
  • LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline 
• Think Innovatively 
  • LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
• Learn Continuously 
  • LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback 
• Adapt with Agility 
  • LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
• Act with Determination 
  • LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident 
• Engage and Partner 
  • LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships 
• Enable Diversity and Inclusion 
  • LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

• Administration and Operations
  • Inventory Management: Each office to ensure sufficient inventory items are available for use as well as reporting for items which are beyond the corporate threshold of $5K and above  
• Information Management and Technology 
  • IT Security Management: Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems. Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable. 
  • IT Continuity and Disaster Recovery: Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset. IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. 
  • Network, Communication and Infrastructure Management: Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. 
  • IT Research and Development: Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems. 
• Procurement 
  • Sourcing: Ability to find, evaluate and engage suppliers of goods and services. 
• Business Direction & Strategy 
  • Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP‘s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions. 
  • Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP Business Acumen 
  • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system