Americas Delivery Center Director – Program and Change Management (Variable) in NEW YORK CITY, New York

JOB REQUISITION

Americas Delivery Center Director – Program and Change Management (Variable)

LOCATION

NEW YORK CITY

ADDITIONAL LOCATION(S)

JOB DESCRIPTION

You Belong Here

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

We are seeking a Program and Change Management Director based in New York to provide program and change management expertise on two internal projects. Specifically, this work will focus on Protiviti’s Delivery Model and upcoming changes to our CRM system.

What You Can Expect

As a Program and Change Management Director, you will be responsible for partnering closely with leadership of strategic initiatives to orchestrate the program and change management of key activities. You will serve as a trusted advisor to the program leader(s) while working closely with key stakeholders to provide strategic direction, set and execute the strategic agenda, set goals, develop the budget, and manage the program and associated change. You will act as a Culture Champion by helping create an energetic, collaborative team environment.

What You Will Be Doing

• Manage and champion the firmwide program, establishing standards, ensuring compliance and managing communications.

• Program manage cross-functional initiatives across multiple teams both internally and externally to deliver results.

• Perform market research relevant to program trends and explore potential partnerships.

• Manage timelines and scheduling of initiative rollouts to ensure the schedule remains on-track.

• Share leading practices across parties and teams both internally and externally.

• Challenge the status-quo thinking to push into more innovative and effective ways of thinking.

• Partner with internal teams to problem solve and respond to issues in real time.

• Produce, monitor & analyze reporting to share the progress, key performance metrics, and success of the program and initiatives with program teams, leadership, and Executive Team members.

• Coordinate and collaborate with internal subject matter experts (SMEs) to create webinars, virtual events for program, as needed.

• Partner with internal teams (Learning & Development, Protiviti Knowledge and Innovation Center, Subject Matter Experts, etc.) to create and provide key trainings for program development.

• Lead a small to mid-sized team or department within Segment, Country, U.S Region, Solution and/or Industry.

• Provides constructive feedback to employees and people they work with.

• Focus on the development of the team and the performance development of each employee.

• Anticipate future staffing and skillset needs and create action plans to ensure the team continues to perform at high levels.

• Apply project management skillset including coordinating and pulling data, presentation and proposal creation, expediting key processes as needed, etc. Ensure deadlines are achieved and appropriate touchpoints with stakeholders are held.

• Remain current with trends, new technologies, and tools relevant to the program.

What Will Help You Be Successful

• A strong interest in program management and problem solving.

• Proven as a trusted business advisor.

• Proactive and results focused.

• Enjoy facilitating complex matters to a successful conclusion.

• Deep understanding of our value drivers and business model.

• Excellent communication and business writing skills.

• Strong ability to influence others and present ideas persuasively.

• Strong empathy for clients, stakeholders and passion for driving revenue growth.

• Demonstrated desire for continuous learning and improvement.

• Excellent organizational skills.

• Advanced ability to manage others.

• Analytical and process-oriented mindset.

• Excellent budgeting and planning ability.Strong ability to plan and manage complex projects.

• Experience managing change at complex organizations.

• Ability to interact effectively with senior-level audiences.

• Strong stakeholder management skills; including conflict resolution.

Your Educational and Professional Qualifications

• Bachelor’s degree in relevant discipline.

• 10+ years of experience in a related field, preferably in professional services.

• PMP or other project management credentials, preferred.

Our Hybrid Workplace

Protiviti operates in a hybrid work environment, meaning all employees are expected to achieve a blend of in-person and remote work. This model creates meaningful experiences for our people and clients while offering a flexible environment. The expected ratio of remote to in-person work will vary by team and other business factors. Local and/or out-of-state travel is required based on our project and internal client commitments.

#LI-Hybrid

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.

$145,000.00 – $248,000.00

Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.

20%

The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.

$174,000.00 – $297,600.00

Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year. Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2023-12/2024-benefit-highlights.pdf .

Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

JOB LOCATION

NY PRO NEW YORK CITY

Protiviti (www.protiviti.com (https://www.protiviti.com/us-en) ) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independent and locally owned Member Firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, digital, legal, HR, governance, risk and internal audit through our network of more than 85 offices in over 25 countries.

Named to the 2023 Fortune 100 Best Companies to Work For® (https://fortune.com/company/protiviti/best-companies/) list, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI (https://www.roberthalf.com/us/en) ). Founded in 1948, Robert Half is a member of the S&P 500 index.