Business Analyst, Assoc in Miami Lakes, Florida

Description We are seeking a Business Analyst, Assoc located in Miami Lakes, Florida. This role is centered in the industry, focusing on conducting operational analyses to support informed decision-making. The selected candidate will be working on cross-functional projects to drive impactful change within our business unit. This position offers a contract to hire employment opportunity.

Responsibilities:

• Conducting qualitative and quantitative research to support informed decision making within the business unit.

• Working on small to medium special projects, process design, and modification.

• Developing and executing test scripts for application testing processes for both internal and external applications.

• Collaborating with IT and other business units to resolve technical issues in real time and conducting root cause analysis.

• Ensuring all processes are well documented and maintained accurately.

• Building a strong understanding of technical solutions being delivered, analyzing and determining failure points in the solution.

• Becoming a subject matter expert in all billing options to effectively support the operation and projects.

• Defining requirements, troubleshooting, and managing projects of varying scope and complexity.

• Ensuring seamless experiences for our customers through effective support and management. Requirements • Demonstrated experience in customer service

• Proficiency in establishing and managing procedures

• Solid background in project management

• Ability to support workstation setup and maintenance

• Experience with billing and financial processes

• Ability to troubleshoot technical issues effectively

• Proven track record in successful onboarding and staffing processes

• Excellent communication skills, both written and verbal

• Experience in dealing with suppliers and managing supplier relationships

• Familiarity with Agile methodology

• Proven ability to lead special projects

• Experience with commission functions

• Comfortable with onsite work

• Strong decision-making abilities

• Experience managing an expense account

• Understanding of business unit operations

• Ability to perform quantitative analysis

• Experience in creating and executing validation plans

• Familiarity with end-to-end process management

• Knowledge of real-time systems is a plus

• Able to serve as a subject matter expert in relevant areas. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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