Merchandiser in Longueuil, Quebec

DESCRIPTION

We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory.

RESPONSIBILITIES

Key Responsibilities:

• Live photo vetting and approval photos during relines (occasional afterhours and weekends; typically M-F, 9-5).

• Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues.

• Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance.

• Attend weekly meetings with DM

• Act as a point of contact for assigned reps within territory

• Resolve store complaints

• Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions – coaching their direct reps to ensure each of their visits are executed to this standard as well

• Ensure a maintained calendar on NI with above-average scorecard results.

• Support DMs with overall project compliance, and escalate any staffing or project issues.

• Perform regular team lead/merchandiser responsibilities – field work 90% of time as team lead or training opportunities as needed.

• Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties.

QUALIFICATIONS

Requirements:

• A minimum of 2 years of experience in a similar field.

• Strong communication and leadership skills.

• Ability to train new team members on software tools (NI, Everlance, and PowerBI).

• Ability to vet and approve photos during relines, including weekends and after-hours.

• Comfortable handling store complaints and finding solutions.

• Ability to travel throughout the region and possibly across multiple districts.

• Proficient in using technology tools and software applications.

• Highly organized with excellent time management skills.

• Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines.

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Part time

Business Unit: Sales

Salary Range: $18.00 – $18.00

Company: Mosaic Sales Solutions Canada Operating Co

Req ID: 2454