Information Comm. Technology Specialist

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Description

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The ICT Specialist (Salesforce) will provide expertise in Salesforce products, advanced Apex programming, Lightning frameworks/components, Dev SecOps, Salesforce integration methods, and the automation of end-to-end processes. In the production support context, the incumbent will contribute to supporting best practices, root cause analysis methods, rapid response goals, and automated release management capabilities. 

• The incumbent should be a detail-oriented individual who can quickly learn and take advantage of new concepts and technologies. At the same time, the incumbent needs to successfully collaborate with multiple internal and external service providers and stakeholders. 
• The incumbent will gain a deep understanding of UNICEF’s technology stack and associated business processes and be a strong advocate for best practices, process standardization, and simplification of technologies. 
• The position acts as a PFP-ICT resource and focal point on all matters related to Salesforce solutions and related services. The incumbent is expected to collaborate closely with the PFP-ICT Units (Apps, Infrastructure/Network, and Helpdesk) and key resources in ICTD-NYHQ (Solution Center and Platforms Services).

How can you make a difference?

Summary of the key functions, accountabilities, and related duties or tasks include:

Solution Delivery

• Deliver solutions by providing hands-on expertise as well as by leading technical teams and external vendors according to the needs of projects.
• Onboard, orient, direct, and monitor Implementation Partners on the platform; Follow, enforce, and improve the DevSecOps processes.
• Collaborate effectively with internal and external service providers in delivering quality applications on time (e.g., Quality Assurance, Implementation Partners, and others).
• Apply project management methodologies and principles that include consistent and regular performance metrics on project delivery and product effectiveness.

Technical Design and Architecture

• Understand and influence requirements from business partners, design and build solutions following best practices and UNICEF standards (such as modular design, reusable components, separation of concern, high cohesion, and a loosely coupled architecture and security frameworks); Upholding the reference architecture, engage in code and technical design reviews.
• Provide quality, up-to-date architectural and design documentation.
• Apply a full-stack approach to solution design through planning, testing, implementation, deployment, and operations of end-to-end solutions.
• Understand CRM data practices and contribute to UNICEF’s data and analytics capabilities.

Technical Support Activities

• Provide advanced support capabilities (e.g., debug and resolve complex platform issues), develop enhancements and deploy globally, following prescribed release processes.
• Follow and contribute to specified production support processes and adhere to Service Level Agreements.
• Ensure adherence to UNICEF’s information security and data privacy policies as well as other ICT security standards.
• Continually improve the quality of processes and the application and provide meaningful application and process metrics by tracking and monitoring key indicators.

Technical Standards, Governance, and Best Practices

• Apply modern software development lifecycle best practices, including iterative and incremental development, delivering working software frequently with attention to technical excellence.
• Provide expertise in the development of standards, architectural governance, design patterns, and practices.
• Enforce the processes and guidelines as agreed with different parties. Ensure the application of governance consistently and accurately. e.g., User Story maintenance in DevOps, release processes, quality assurance processes.
• Prepare application and software technical documentation, and update procedures and processes as necessary.
• Document and implement best practices for source and version control, issue tracking, project management, and software interoperability.
• Monitor and analyze key indicators and statistics of the relevant CRM technology stacks. Record statistics and periodically produce a report on findings.

Building the Future

• Conduct research and make recommendations on CRM, and digital engagement such as MarTech, AdTech etc.
• Assist in tool and software selection and vendor evaluations.
• Interface and collaborate with other offices in recommending new technology opportunities such as the use of Artificial Intelligence that will have an impact on fundraising, payment processing, and digital communications.
• Other Duties: Timely and effectively perform any other ad hoc duties requested by the supervisor.

To qualify as a Champion for every child you will have…

Education:

• An advanced university degree in Information Systems Management, Software Engineering, Computer Science, or a related field is required. 
• A first-level University Degree in a relevant field combined with two additional years of professional experience may be accepted in lieu of an advanced university degree. 
• At least one or more industry qualifications on the Salesforce platform is required, with the Salesforce Application/Technical Architect and/or Salesforce.com Platform Developer as a mandatory qualification. 

Experience:

• A minimum of five years of professional experience in information technology management in building applications using one or more of the following is required: Lightning components, APEX, Visualforce and UI-related coding technologies, Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• A minimum of 2 years of development experience is required, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, and AmpScript. 
• A good understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Community Cloud, NP Cloud) is required.
• Experience in architecting, developing, and maintaining complex and integrated technology solutions in the Salesforce platform is required. 
• Experience in business process analysis and translating business needs into technical requirements and solutions is required. 
• Experience in managing ICT projects and with vendors and a good understanding of B2B and B2C processes, data, and metrics is required.
• Experience with Salesforce integration API’s and bulk; Experience with Payment Service Provider (PSP) integration and working with PSP and tokenization service provider (TSP). Knowledge of PCI compliance, and other payment security protocols is an asset.
• Experience in marketing cloud development (Cloud pages, AmpScript, Salesforce integration, etc.) is an asset.
• Hands-on experience with Salesforce Non-Profit Success Pack (NPSP) and digital marketing including AdTech and MarTech is an asset. 
• Experience working in large data volume environments and managing platform performance is an asset.
• Experience in deployments and migration tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse, ANT) is an asset.
• Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub, or Azure Git, and experience with Salesforce release management is an asset.
• Experience in the UN organization with a knowledge of UN/UNICEF’s rules, regulations, and procedures is an asset.

Language requirements:

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.

Source: https://jobs.unicef.org/cw/en-us/job/575224

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