Robert Half
Description We are offering a short-term contract employment opportunity for a Customer Service Representative to join our team in Boston, Massachusetts. This role primarily revolves around customer service within the call center industry, requiring excellent interpersonal communication and data entry skills.
Responsibilities:
• Handle and respond to inbound customer calls efficiently.
• Deliver high-quality customer service, addressing and resolving customer inquiries and issues.
• Enter and update customer information into the system accurately.
• Manage and monitor customer accounts, implementing necessary actions when required.
• Maintain a high level of knowledge about our products and services to better assist customers.
• Schedule appointments and follow-up calls with customers as needed.
• Utilize Microsoft Excel and Word to manage and organize data.
• Ensure all customer interactions are recorded and updated in the system.
• Collaborate with other team members to achieve overall customer service goals.
• Uphold the company’s standards and reputation through excellent customer interaction. Requirements • Proficiency in Microsoft Excel and Microsoft Word
• Experience in customer service, preferably in a call center environment
• Ability to handle inbound and outbound calls professionally
• Excellent written communication skills for email correspondence
• Experience with data entry and order entry
• Ability to schedule appointments effectively
• Strong problem-solving skills and the ability to handle customer inquiries and complaints
• Excellent interpersonal skills for interacting with customers
• Ability to work independently and as part of a team
• High level of accuracy and attention to detail
• Good time management skills
• Willingness to learn new skills and adapt to changes
• High school diploma or equivalent education level
• Availability to work different shifts, including evenings and weekends if required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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