Application Specialist

Job title:

Application Specialist

Company

TEEMA

Job description

Job Title: Application Specialist
Job ID: 71884
Location: Edmonton, AlbertaOverview:
Our client is looking for a skilled Application Specialist (Tier 2/3) to join their team. The Application Specialist’s role is a hybrid position that balances Tier 2/3 application support with software development responsibilities to ensure the optimal performance and continuous improvement of business applications. This includes defining, developing, testing, analyzing, and maintaining software applications to meet business requirements. The role encompasses application configuration, coding, testing, and software specification modifications throughout the production lifecycle. Additionally, the Application Specialist provides robust support for system issues, manages vendor relationships, coordinates development, and maintains a comprehensive application portfolio. The role also involves contributing to the maturation of the Software Asset Management framework and supporting technology roadmaps to ensure the reliability, availability, and effectiveness of business applications.What you will be doing:
Accountability #1 – Application ManagementManage the deployment of changes to existing business applications in non-production environments.Research and make recommendations on software improvements in alignment with department strategic objectives.Collaborate with analysts, architects, and system owners in the deployment of software programs and applications.Ensure software solutions support and maintain required business service levels.Install and configure business applications, upgrades and patch updatesSupport and make strong contributions to creating support, development, and maintenance strategies for the application portfolio.Demonstrate and implement best practice processes for onboarding of new technologies and solutions into the application portfolio.Contributes to and supports the maturation of the Software Asset Management framework and long-term application portfolio roadmap and strategy.Contributes to and supports technology roadmaps in conjunction with architects and cross departments stakeholders.Contributes to and supports business application installation and patch update models, frameworks, and standards.Conduct peer code reviews to ensure compliance with development standards.When required, design, create, and implement small development solutions in support of resolving technology or business problems and issues in a cost efficient, reliable, agile manner.Accountability #2 – Application Maintenance & DevelopmentContribute to and support development standards for use by internal staff and third party strategic vendorsContribute to and support business application installation and patch update standardsEnsure compliance by third party strategic partners on change management process as needed through testing, development or deployment tasksCoordinate and assist in defining software installation and small development project plans, including estimates, scope, schedule and implementation plansWork with key business stakeholders and business analysts to define attainable Service Level Agreements on operational targets and outcomes.Lead, coordinate, and/or execute system support activities for a large portfolio of applications for the organization that are compliant with defined SLAs.Manage reporting, statement and batch processes to ensure that application content is updated and available.Leverage technology expertise to support team members in all programming aspects including trouble-shooting, development standards and cross training on all existing programs and operational processes.Contribute to and support in defining, create, and implement metrics and monitor for continual improvement of reliability, availability of critical and key applications across the organization.Assess application environment for opportunities for operational rationalization and centralization. Make strong technical recommendations on opportunities for cost efficiencies and operational effectiveness.Prepare reports, manuals and other documentation on the status, operation and maintenance for the application portfolioAccountability #3 –Technical Expertise & leadershipProvide broad and deep technical expertise to directly coordinate the work of a small team or provide specialized assistance to a specific issue.Work independently on complex technical issues, make significant design or standard practice deviations based on depth and breadth of knowledgeDemonstrate broad business and technical knowledge in resolving problems and identifying opportunities with a keen awareness of interrelationships with other stakeholders.Makes responsible decisions not usually subject to technical review on all matters except those with high budget impact or long term strategic dependenciesConvey highly technical messages in a way other stakeholders are able to understand and operationalize.Understand industry trends to make sound recommendations on best practice improvements, highlight risks, or opportunities for new technology implementations for further department goals and objectivesActs as a trusted advisor and delegate for their manager for meetings, and absences if required.What you must have:
EducationCollege or University degree in Computer Science/Information Technology or a related fieldProfessional ExperienceMinimum 5 years relevant work experience and leading projects/initiatives. (Experience in Financial industry preferred)Minimum 3 years Tier 2/3 support experienceSkillsDevelopment expertise in Java, Velocity Script, .Net, C#, JavaScript, VBScript, SQL, OracleKnowledge of JSON, REST and SOAP is an assetExperience in working with and coordinating onsite or offshore development and maintenance by third party vendorsExperience with source control management systems and continuous integration/deployment environmentsExperience with agile development methodologies including Kanban and scrumExpert knowledge of IT Infrastructure Library (ITIL) and the Software Development Lifecycle (SDLC) processes and practicesProficient in corrective and preventive Maintenance, configuration management and application performance standards implementationExpert knowledge of software architecture, multiple programming languages and communication protocols as required by the banking systems, interfaces and other associated applications.Expert working knowledge of project management practicesExpert knowledge of SOA and tiered application architectureExpert knowledge of system and software quality assurance best practices and methodologiesFlexible and adaptable in regards to learning and understanding new technologiesExperience with managing data from mission critical software applications.Knowledge of data privacy and security practicesKnowledge of database design and file management techniquesKnowledge of network hardware, protocols, and standardsPersonal CompetenciesAbility to conduct research into software-related issues and productsHighly motivated and self-directedProven analytical and problem-solving abilities with a keen attention to detailAbility to effectively prioritize and work in a high pressure environment for extended periods of time to meet deadlines, or resolve immediate issues to mission critical systems.Ability to work both independently and in a team-oriented, collaborative environmentSolid customer-service orientation with excellent listening and interpersonal skillsExcellent written and oral communication skills with the ability to communicate ideas in both technical and user-friendly languageGood knowledge of Quality Assurance methodologies and practices – acts as strong advocate for QA practiceAbility to quickly grasp new systems, concepts, technology issues and trouble shoot issues with a structured approachExcellent negotiation, interpersonal, and conflict resolution skills.Salary/Rate Range: $70,000 – $80,000For more information about TEEMA and to consider other career opportunities, please visit our website at

Expected salary

$70000 – 80000 per year

Location

Edmonton, AB

Job date

Fri, 30 Aug 2024 23:15:49 GMT

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