Senior Operations Associate

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

• Under the overall supervision of the Senior Emergency & Preparedness Coordinator, the Head of Sub Office & direct supervision of Field Operations Coordinator (EPC) & in collaboration with relevant units in EPC, the Senior Operations Assistant will be responsible & accountable to undertake internal & external coordination at field level for emergency responses.
• The selected candidate will be coordinating the emergency response with area based coordination forum under the operational cell. The position will be responsible to act as point contact in the district for our clients operations during emergency operations.

Role objectives

Field operations:

• Assist in the coordination of our clients emergency response in the district by working closely with the Field Operations Coordinator, the Prgram Managers, the Head of Sub Office & field staff.
• Keep abreast with the changes & ensure relevant information is being shared with all colleagues.
• Establish clear objectives between the teammates & monitor progress & performance of the response.

Area based coordination:

• Co lead the area based coordination cell in area of responsibility.
• Work closely with other key members of the operational cell at both district & national levels including UN organizations, INGO’s & NGO’s, local authorities.
• Coordinate district level responses being undertaken by operational cell members by securing commitments from humanitarian actors, identifying overlaps, gaps in services & providing feedback to the operational cell.
• Help implement contingency plans based on planning figures & the responses being carried out by operational cell members are integrated & multi sectorial.
• Support both multi sectoral needs assessments & use existing secondary data to inform sector response planning.
• Ensure that information is shared amongst the operational cell members & that this information is made available to all members to improve planning, integration & implementation.
• Facilitate clear & effective communication between the field actors & Operational Cell Coordinators.
• Organize & lead regular area based coordination meetings, prepare meeting minutes & identify key action points for follow up with relevant colleagues.
• Undertake any other responsibilities assigned.

Project reporting

• This role works under the overall supervision of the Senior Emergency & Preparedness Coordinator, the Head of Sub Office & direct supervision of Field Operations Coordinator (EPC) & in collaboration with relevant units in EPC.

Key competencies

• University degree in political or social science, business administration, international relations, human rights, law or any other related field from an accredited academic institution with 4 years of relevant professional experience or high school diploma in the above fields with 6 years of relevant professional experience.
• Prior experience of working within cluster coordination at national or district level.
• Previous experience in emergency responses is essential.
• Demonstrable ability to work & represent views across different stakeholders taking part in the emergency response.
• Experience of high level coordination & chairing of meetings.
• Demonstrable understanding of international humanitarian response & coordination mechanisms.
• Understanding of opportunities to provide integrated or cross cutting humanitarian interventions with other sectors & clusters.
• Understanding of opportunities to support the world humanitarian summit agenda such as localization & development humanitarian nexus.
• Strong organizational, planning & communication skills.
• Excellent writing skills & speaking in terms of language & analysis.
• Ability to work independently against tight deadlines.
• Strong collaboration skills with colleagues from different backgrounds.
• Fluency in English & Somali (oral & written) is required.
• Respects & promotes individual & cultural differences. Encourages diversity & inclusion.
• Maintains high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
• Demonstrates ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day to day challenges.
• Demonstrates willingness to take a stand on issues of importance.
• Shows compassion for others, makes people feel safe, respected & fairly treated.
• Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
• Produces & delivers quality results in a service oriented & timely manner. Is action oriented & committed to achieving agreed outcomes.
• Continuously seeks to learn, share knowledge & innovate.
• Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work.
• Encourages & contributes to clear & open communication. Explains complex matters in an informative, inspiring & motivational way.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply for this role.
• The highest educational certificate of the selected candidate will be sent for verification.