Customer Service Representative in Branchburg, New Jersey

Description

An exciting new Customer Service Representative opportunity opened up in the Branchburg area! Ideally looking for at least 2 years of customer service experience within a corporate office setting. This opportunity is fully in office, Monday-Friday with standard full-time hours.

As the Customer Service Representative, some of your responsibilities will be to:

• Ensure issues are followed through to resolution in a timely manner.

• Utilize the Customer Relationship Management (CRM) system to review customer history, update records, and log service requests.

• Handle customer concerns with care, diffusing and de-escalating as needed by following established procedures.

• Ensure customer readiness prior to delivery.

• Schedule delivery appointments and coordinate logistics with relevant internal teams and external partners.

• Work closely with colleagues and management to identify areas for improvement in customer service and reduce potential issues.

• Achieve individual and team performance goals.

• Participate in ongoing training to enhance product knowledge and industry expertise.

• Respond promptly and accurately to incoming inquiries via phone and email.

• Escalate complex issues when necessary.

• Collaborate with the billing department to resolve payment-related concerns.

• Evaluate and categorize issues based on severity and priority for reporting purposes.

  Requirements

• Possess strong customer service skills with the ability to manage customer queries and complaints professionally and effectively.

• Excellent verbal and written communication skills to interact effectively with customers and team members.

• Proven ability to handle multiple tasks simultaneously while maintaining attention to detail.

• Familiarity with CRM systems and practices is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .