Benefits Customer Service Clerk Benefits Customer Service Clerk

Description

The Benefits Customer Service Clerk provides administrative & customer service support to the Benefits department according to prescribed procedures and methods. Responsibilities are performed under general supervision while gaining proficiency in basic office systems, benefit/retirement/leave administration and procedures. This position provides health & welfare, pension & retirement, and leave customer service over the phone and in person, as well as data entry, ordering supplies, opening and sorting mail, copying, filing, answering phones, and providing information to internal and external customers.

This role requires being in the office five (5) days per week.

Ensure a commitment to safety and regulatory compliance through effective leadership, training, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work. 

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings. 

Essential Functions

1. Provides Benefit, Retirement & Leave customer service via phone, email and walk-ins.
2. Provide ad-hoc administrative support, which may include drafting, formatting, editing, proofreading, and assembling and mailing retiree, leave, and benefit packets & materials and other mailings to recipients, entering tracking, and maintaining documentation and logs.
3. Provides information via phone. Screens callers and visitors and provides customer service, and prepares messages.
4. Prepares and maintains electronic and manual files and record keeping systems; files/scans and retrieves documents as necessary.
5. Performs data entry and retrieval using various computer software and databases.
6. Operates a variety of office equipment including phones, computer and related software, scanners, calculators, copy machines, and fax machines.
7. Performs clerical duties including typing, filing, and completion of simple forms. Opens, sorts and distributes mail. Notifies recipients of package deliveries.
8. Maintains inventory and orders supplies. Arranges for repairs to office equipment, furniture, and office space.
9. Sorts incoming mail and delivers to appropriate individual; processes outgoing mail.
10. Manages calendars and schedules appointments.

Position Requirements

A minimum of a High School Diploma is required.

A minimum of two (2) years of experience are required. * 

Two (2) years of experience in a responsible administrative, clerk, or receptionist position are required. 

One (1) year of experience in benefits is required.

Or any equivalent combination of experience and training.

• The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the “credited experience”. 

Selection Criteria

Type of Position / Grade / FLSA

Grade 8, Non-Exempt, Non-Union, Full-Time.

Salary Range

Minimum: $49,298.00

Maximum: $73,946.00

Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.

Selection Process

Candidates will be selected based at a minimum on the result of:

1. Application Review (please include: Cover Letter and Resume)

2. Panel Interviews

3. Reference Check

Supplemental Information

Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans’ preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays’ notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

ADA Statement

As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.

If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet’s accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee’s preferred accommodation. 

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