IG Wealth Management
Job title:
Manager, Service Innovation
Company
IG Wealth Management
Job description
Division: IGM Client Services OperationsLocation: Toronto or WinnipegIGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.At IG Wealth Management, our vision is to inspire financial confidence.This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.Position Overview:Reporting to the Senior Manager, Service Innovation, the successful candidate will be responsible for collaborating with internal and external partners to drive innovation and deliver business results across IGM Financial, which includes IG Wealth Management and Mackenzie Investments.The Service Innovation team functions as an in-house consultancy that works across all stages of innovation from scoping opportunities to supporting implementation, using three complementary methods of problem solving: Service Design, Lean Six Sigma, and Data Analytics. Like all members of the team, you will zoom out (think strategically, guide others to see the big picture) and zoom in (translate the strategy into implemented tactics).The Manager, Service Innovation will conduct research and discover human-centred insights, facilitate workshops with stakeholders across business units, co-design creative solutions that span multiple channels (not just digital!), bring recommendations to life with prototypes and compelling storytelling, and test and pilot solutions to de-risk implementation and adoption.You do your best work when you are:Thoughtfully asking ‘Why?’ and helping others to question assumptions, biases and challenging the status quo by bringing new ideas and solutions into the organization from the outside-inCollaborating with colleagues from multiple disciplines, working towards a common goal.Integrating multiple needs to create solutions that are more than the sum of their parts.Uncovering new ways to create value, through a combination of rigor and creativity.Within 3 months, you’ll:Complete the Onboarding experience, with support from an Onboarding Buddy.Learn the Service Innovation team’s value proposition and offerings, be able to describe them to others.Develop your First 90 Days Plan for learning, doing and building your internal network and co-create objectives with your manager linked to your mid-long term career goalsSuggest ideas from past experiences, shadow live projects, start contributing while working closely with colleagues and recognize your biggest strengths to teach and upskill the rest of the teamJoin and contribute to a project by identifying key opportunity areas through qualitative and quantitative factors; design research and synthesis of insights; design of journey maps, service blueprints and other artefacts that drive decision makingDevelop a solid understanding of the business’ customers/clients, long term strategy, current priorities, and metrics and outcomes.Within 12 months, you’ll:Deepen your knowledge of the business, clients and key metrics to speak credibly with decision-makers.Build a solid internal network with people and be recognized for your unique value and skillsIdentify potential opportunities where a build-test-learn approach could de-risk innovation efforts.Contribute to project selections, scoping and management as a Project Core support and later take on the role of Project Lead for small-to-medium sized initiatives.Translate insights or opportunities into tangible prototypes, develop testing plans and co-design future-state experiences and processes that deliver value for clients and our business.Experience both shorter sprint-style engagements, and longer end-to-end service design engagements or strategic projects while adapting proven prototyping and testing methodologies to our multi-channel environment to inform design choices and business decisions.Contribute to project implementations, including designing communication and training plans, scaling up from experiments or pilots to full scale implementation and ensuring continual engagement of business partners and stakeholders to enhance their human-centric decision making and build-test-learn capabilitiesThe ideal candidate will bring to our multidisciplinary team:Demonstrated experience redesigning customer experiences and/or internal processes to deliver business impact and customer value.At least 2-4 years of experience in project-intensive role(s), including some experience working within industries/contexts that are complex and regulated (financial services or investment industry experience is an asset, but not a requirement).Completion of a post-secondary degree or equivalent work experience (fields such as Industrial Design, Interaction Design, Graphic Design, or Service Design considered an asset but not a requirement)Proficiency with Microsoft Teams and Microsoft Office suite.Working knowledge of Mural, Miro, ClickUp, InVision, Figma, Sketch, or Adobe Creative Suite considered an asset.Being fluent in both English and French would be considered an asset but not a requirement. The current team conducts their day-to-day work in English.Please visit our career page by clicking on the following link: https://www.ig.ca/en/careersWe thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.Please apply by October 7, 2024.#LI-KN1#LI-Hybrid
Expected salary
Location
Toronto, ON – Winnipeg, MB
Job date
Tue, 24 Sep 2024 22:03:52 GMT
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