Customer Service Representative in New Haven, Connecticut

Description We are searching for a diligent Customer Service Representative to join our team in the Training & Development industry. Located in New Haven, Connecticut, this role provides an opportunity to engage in a dynamic call center environment. This short-term contract position will allow you to utilize your customer service and administrative skills to build solid customer relationships and contribute to our team’s success.

Responsibilities:

• Providing accurate and timely customer service

• Processing customer credit applications with precision and efficiency

• Actively cross-selling and referring customers to support business development and client referral goals

• Maintaining comprehensive and accurate customer credit records

• Managing incoming telephone calls and ensuring all customer inquiries are resolved

• Sending out written business correspondence as required

• Monitoring customer accounts and taking appropriate action when necessary. Requirements • Possess strong customer service skills

• Have a willingness to learn and develop new skills

• Be proficient in administrative tasks and assistance

• Demonstrate excellent interpersonal and communication skills

• Show adaptability and flexibility in a fast-paced work environment

• Display problem-solving and decision-making skills

• Have the ability to work in a team as well as independently

• Be able to manage time efficiently and prioritize tasks

• Show a positive attitude and professional demeanor at all times

• Have basic computer skills, including proficiency with Microsoft Office Suite

• Be open to continuous learning and development in the field of training & development

• Possess strong organizational skills and attention to detail

• Show a commitment to providing exceptional service to clients

• Have the ability to handle confidential information responsibly

• Be open to feedback and dedicated to improving performance.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .