Cloud Solution Architect – Dynamics 365 Finance and Operations in Toronto, Ontario

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Do you have a passion for Dynamics 365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Dynamics 365 Finance and Operations platforms? Do you want to join one of Microsoft”s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.

• Drive and participate in proactive delivery management, spot performance/scalability/resiliency issues, analyze problems, and provide solutions to meet customer needs.

• Deliver proactive and reactive support including onsite presence as needed.

• Conduct analysis on customers’ environment and take a data driven approach to troubleshooting.

• Work within a larger virtual account team to strengthen customer relationships.

• Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience.

• Apply lessons learned for continuous process and delivery improvement.

• Share and gain knowledge through communities.

• Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

Qualifications

Required/Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 4+ years of experience with Dynamics 365 Finance and Operations in technical or functional capacity

• OR equivalent experience.

Additional or Preferred Qualifications

• Certification in Microsoft and Cloud Technologies.

• Knowledge of X++ and the software development stack with regards to Dynamics 365 Finance and Operations. 

• Familiarity with performance turning (e.g. SQL query analysis, working with large data sets in Dynamics 365)

• Exposure to monitoring tools for Dynamics 365 finance and operations (LCS, Power Platform Admin Center, Application insights)

• Experience with Power Platform integrations with Dynamics 365 finance and operations (PowerApps, Dataverse, Power Automate, etc.).

• Comfortable with basic ERP concepts and terminology (General ledger, Account payable, etc.).  

• Knowledge of Dynamics 365 Commerce architecture and experience is a plus

• Clear understanding of how Dynamics 365 Finance and Operations interact with other technologies and platforms (e.g., Azure).  

Cloud Solution Architecture IC4 – The typical base pay range for this role across Canada is CAD $91,000 – CAD $168,400 per year.

Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Microsoft will accept applications for the role until October 28, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .