Call Center Representative – Casual

As a Call Center Representative at Amery Hospital & Clinic, you will answer incoming calls to accurately schedule patients using the decision tree, pre-register patients, and route incoming patient messages. The Call Center Representative will also place outgoing calls to patients on waitlists and in referral work queues, as well as relaying care team messages to patients and create/update/route telephone encounters. Successful applicants will be able to work in a call center with high call volumes and multiple distractions. 

Work Schedule:

Casual based on department needs

Required Qualifications:

• High School graduate or equivalent.
• Experience in a customer service setting.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Completion of position related 2-year program, such as Medical Administrative Specialist or Medical Office Specialist.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Knowledge of medical terminology.
• Experience with Microsoft products, Word, Excel, Outlook, etc.
• Experience in EPIC computer system.

Benefits:

• Amery Hospital & Clinic offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 403b with match, disability insurance and tuition reimbursement. Benefits take effect the first day of employment.

About Amery Hospital & Clinic:

• Since being established in 1956, Amery Hospital & Clinic has provided outstanding health care to Amery and our surrounding communities. We provide the kind of high-quality care you’d expect to find in a “big city” with the personalized dedication you can expect from a hometown doctor. In addition to primary care for all stages of life, we offer specialty services including oncology, cardiology, orthopedics and surgical services.
• We strive to offer more to our patients – more care options, more comfort and more expertise. In addition to our hospital and clinics, we provide specialized care for patients at our Behavioral Health Center and Wound Healing Center. We also work in close collaboration with other hospitals in the HealthPartners health care system, giving our community access to the high-quality care.
• As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

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