Director, Protective Services

Position description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job

The Director, Protective Services will support all aspects of the company’s Executive Protection (EP) efforts, and will be responsible for leading a team of EP professionals. This role requires a deep understanding of the principles of EP, experience in leading a security or intelligence team, and the ability to think independently, improve processes, and problem solve quickly.
 

What you’ll do

• Develops and implements EP strategies, policies, and procedures to ensure the safety and security of the Senior Leadership Team
• Defines and communicates the vision and objectives of the EP program to senior management and stakeholders
• Stays informed of emerging threats and security trends to proactively address potential risks
• Oversees the execution of all EP activities, including planning, coordination, and operations.
• Ensure that protective measures are tailored to the specific needs and risks associated with each executive or high-profile individual
• Develops and manages budgets for the EP program, including resource allocation and cost control
• Conducts comprehensive risk assessments and threat analyses to identify vulnerabilities and develop appropriate security measures
• Collaborates with internal and external stakeholders to assess and address security threats and incidents
• Develops and implements contingency plans and emergency response strategies
• Ensures the effective operation of security systems, technology, and equipment used in EP
• Coordinates with law enforcement, security agencies, and other partners to enhance protective measures
• Oversees logistical arrangements for secure travel, transportation, and accommodation.
• Possesses the flexibility for domestic and international travel, often on short notice as required
• Leads and manages a team of EP personnel, providing guidance, mentorship, and support to ensure the successful execution of their responsibilities
• Establishes and enforces performance standards and conduct regular evaluations of team members

All you’ll need for success

Minimum Qualifications – Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Master’s degree in relevant studies, such as International Relations, Intelligence Systems, or Foreign Affairs, or equivalent experience/training
• 7 years of leadership experience managing other individuals
• 10+ years of experience in the protection of individuals or protection training, leading an EP team, or military intelligence/law enforcement service
• ASIS CPP certified (Certified Protection Professional)
• Experience in early dispute resolution strategy
• Ability to effectively advocate and communicate on behalf of American Airlines with all levels of external officials 
• Ability to build and facilitate long-term relationships at all levels, both internally and externally
• Ability to delegate effectively and handle multiple responsibilities, manage available resources, make timely decisions, and understand the impact of those decisions on others
• Ability to demonstrate time management, multi-tasking, and organizational skills
• Ability and willingness to travel as necessary 
• Ability to demonstrate flexibility and work a varied schedule
• Ability and willingness to remain current with industry practices and developments
• Mentoring and relationship building skills with ability to manage group and interpersonal conflict situations

All you’ll need for success (continued)

• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

What you’ll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Application instructions

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