Engagement Marketing Project Officer

Starting Date / Initial Contract Details

November 2024, 50%, open-ended contract

Role & Responsibilities

To support the Engagement Marketing Department by participating in gathering, developing and providing all communication material, working with our field communications Advisor, external agencies/suppliers, and coordinating our entire brief process and annual planning. This will include coordinating content production for the entire Engagement Team, managing projects and evaluating digital metrics. Contributing to the strategies for increasing audience over multiple channels.

Project Overview

Medair Global Support Office (GSO) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff. The ENG team focuses on raising awareness of Medair’s work and the humanitarian needs of the people we serve through digital platforms, media, advertisement and events. It supports by increasing the levels of awareness and engagement of people who hear about Medair, providing dynamic and accessible platforms on-line and off-line for them to show their interest and to develop their connection with us.

Workplace & Conditions

Global Support Office (GSO) position based in Lausanne, Switzerland. Swiss or eligible EU citizens, or those with a valid work permit for Switzerland, can apply.

Key Activity Areas

Engagement Marketing projects and production coordination

• Coordinate production of content across all channels and with affiliates according to the agreed plan, co-writing campaign brief along relevant stakeholders
• Manage material development project plans across engagement teams (marketing, philanthropy). Lead Medair News production process
• Ensure regular project status tracking so these are delivered as planned in the briefs. Report project outcomes and/or risks to the appropriate management on time—escalating issues as necessary based on project work plan
• Proactively engage with internal customers to understand their requirements (material, audience, timing)
• Coordinate internal and external stakeholders to deliver expected material on time and on-quality. Deepen partnerships with outside resources—including third-party vendors and researchers
• Constantly seeks to improve coordination process: identify roadblocks and proposes solutions to be more efficient. Oversee right usage of guidelines and assets. Be the guardian of internal marketing and comms processes and provide inputs for improvements
• Train and coach others on project management tools

Qualifications

• Degree in International Communication, Marketing or Digital Marketing or equivalent job experience
• Strong working knowledge of English and French (spoken and written with excellent spelling skills)

Experience / Competencies

• At least two years’ work or volunteer experience in marketing project management (like assistant brand manager)
• Microsoft Office
• Trello
• Social media platforms
• Experience and understanding of multi-media communications strategies and best practices
• Project management tools (Trello.)
• Ability to work under stress with tight deadlines
• Excellent multitasking, analytical, interpersonal and communication skills; commitment to working as a team in a multi-cultural environment
• Attention to detail, critical-thinker and problem-solver
• Ability to research and develop understanding of content strategies and engagement
• Ability to digest technical information and prepare messaging for varied audiences
• Ability to develop and monitor processes involving multiple stakeholders and critical deadlines; ability to identify project milestones and deliverables

• Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.