Customer Service Representative in Steamboat Springs, Colorado

Description

“What’s it about?…”
Remember the time another person put your happiness and wellbeing first?
They listened to you. They understood. And then, they did everything they
could to help you to be happier and better off?

That is what this job is all about: Caring About Others. And if it’s one
thing you know better than anyone else, it’s your ability to “care”.
Want proof of your expertise? Just ask your best friend.

Below, we’ll get into some nuts and bolts of what we’re looking for.
Don’t let the wealth of details overwhelm you. We believe in you. You can do
it

General Purpose
The Customer Service Representative is an entry- level position that is
focused on meeting the needs of Bank customers by providing exceptional
customer service. They receive and pay out money, as well as accurately keep
records of cash and negotiable instruments involved in the Bank’s various
transactions.

Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Regular and Reliable on-site attendance is required as an essential function
of this position.
Practices exceptional service with customers using available training programs
and measurement tools (ie. Alpine Way/CARE standards).
Uses numerous software applications to accomplish daily tasks with minimal
errors.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as
they arise.
Buys and sells currency from the vault as necessary, ensuring that teller
drawer cash limits are not exceeded.
Understands the features and benefits of Alpine Bank consumer and business
products and services.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team oriented environment.
Follows all bank policies and procedures.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.

Job Qualifications
Knowledge, Skills, and Ability:
Customer Service oriented individual.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Utilizes tools and training programs available to exceed customer expectations
and achieves satisfactory scores on Mystery Shops.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Understanding and application of banking compliance regulations.
Proficiency in Microsoft Office products (including Outlook and Word) is
preferred.
Bilingual abilities are a plus.
Education or Formal Training:
No specific education or formal training required.

Experience:
An entry-level position requiring little or no banking experience.
Previous cash handling and/or customer service experience preferred.
Working Conditions
Working Environment:
This job operates in a clerical office setting. This role routinely uses
standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines. There are prolonged periods of standing in
a generally fast-paced environment. Some evening and weekend hours may be
included

Physical Activities:
These are representative of those which must be met to successfully perform
the essential functions of this job.
Physical demands standing for long periods of time, good eyesight and
hand/finger dexterity, and ability to handle some mental stress when
dealing with upset customers. May spend significant time doing computer work.
While performing the duties of this job, the employee is regularly required
to talk or hear. Specific vision abilities required by this job include close
vision, distance vision, color vision, and ability to adjust focus.
Employee also may have to lift up to 50 pounds. Repetitive motion likely.
Note: This job description is not intended to be an exhaustive list of all
duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $22.00 to $27.00 per hour, depending on
experien e.
Position anticipated to close on June 21, 2024 or until filled.
For an overview of our employee benefits please visit: Alpine Bank Careers
Page

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the