Student Engagement Officer – Academic Skills and Mentoring Service

Job title:

Student Engagement Officer – Academic Skills and Mentoring Service

Company

Cardiff University

Job description

School / DirectorateAcademic & Student Support ServicesAdvertThis post is currently open to employees of Cardiff University only. Please do not apply if you do not have a current contract of employment with the University.Internal Applicants Only – Student Engagement Officer – Academic Skills and Mentoring ServiceDue to the evolvement of the Academic Skills and Mentoring Service we are looking for a creative Student Engagement Officer to join the team to further enhance student engagement with the service. The Academic Skills and Mentoring Service, supports student transition, retention and attainment through a programme of Academic Study Skills workshops and a Student Mentor Service for first year undergraduate students.The successful candidate will need to lead on the development of information, communication and marketing content, co-ordinate service evaluation as well as support with events such as open days. In addition, the candidate should have experience and enthusiasm for working with key stakeholders (Academic Schools, Student Life Services, Students’ Union) to ensure that the service meets the needs of students and enhances their experience.The post is full time (35 hours per week) and open ended.Salary: £33,232 – £35,880 per annum (Grade 5)Due to the nature of this role, some activities take place on a Saturday and as such the postholder will be required to work Saturdays and out of office on occasions.Any queries relating to this post are to be directed to the Academic Skills and Mentoring Manager, Carly Emsley-Jones, atWe offer an excellent renumeration package including 37 days annual leave per year plus 8 bank holidays, pro rata for part time staff, as well as access to a range of staff discounts and development opportunities through accredited training.Closing date: Wednesday, 6 November 2024External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.Post Reference Number19309BRJob DescriptionKey Duties

• Provide professional advice and guidance on the Academic Skills and Mentoring Service to internal and external customers, using judgement and creativity to suggest the most appropriate course of action, and ensuring complex and conceptual issues are understood.
• Create and coordinate specific working groups of colleagues and students across the University to achieve departmental objectives.
• Work with the Academic Skills and Mentoring Manager and Communications team to implement, monitor and evaluate the communications plan, coordinating the development of information and marketing content appropriate to different channels.
• Coordinate service evaluation and collaborate with others to make recommendations for development of established processes and procedures.
• Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required.
• Undergo personal and professional development appropriate to the role.
• Undertake a variety of administrative duties to support the department.
• Instruct and guide other employees across the University within Academic Study Skills and Student Mentoring, as required.

Specific duties

• Support the development of a communications strategy that delivers on targets for engagement of students with the service.
• To deliver and support events such as the annual Celebration Event, Open Days and Volunteering Fairs across the University to raise the profile of the service and to undertake all administrative tasks associated with this.
• Work with the central Communications team to carry out an annual calendar of marketing and communications activities to maintain and increase student engagement with the Academic Skills and Mentoring Service.
• Create original high-quality marketing and communications content, including online, social media, video and print.
• Coordinate an annual cycle of student feedback across the service, capturing Student Voice and collating it for planning and review.
• Work with the Information Systems team to ensure that all student engagement is captured and reported on, providing regular updates for the Academic Skills and Mentoring Manager.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Welsh Language, Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.

Salary Range Max.35,880GradeGrade 5Salary Range Min.33,232Job CategoryManagement & ExecutiveCareer PathwayManagerial, Professional and Specialist Staff – MPSSPerson SpecificationImportant notice:

• It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable.
• As part of the application process you will be asked to provide this evidence via a supporting statement.
• Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.
• Your application will be considered based on the information you provide under each element.

When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for 19309BR.Essential CriteriaQualifications and Education * Degree/NVQ 4 or equivalent Professional membership/ experience.
Knowledge, Skills and Experience * Substantial experience of working within a student support, engagement, or transition related setting and/or communications.

• Able to demonstrate professional knowledge within student support and or communications to give advice and guidance to internal and external customers.
• Demonstrable experience of producing effective communication and information resources online and in print, including digital and social media output.

Customer Service, Communication and Team Working * Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.

• Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.

Planning, Analysis and Problem solving * Evidence of ability to solve expansive problems using initiative and creativity, identifying and proposing practical solutions and resolving problems with range of potential outcomes.

• Evidence of ability to gather, collate, analyse, interpret and present data and statistics using IT software to support this.
• Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.

Other * A willingness to undertake further training and development.
Desirable criteria * Relevant Postgraduate/Professional qualification.

• Experience of working in a Higher Education environment.
• Fluency in Welsh, written and oral.

Expected salary

£33232 – 35880 per year

Location

Cardiff

Job date

Fri, 01 Nov 2024 05:52:24 GMT

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