Remote Site Operations Lead – PSC

Job Title

Remote Site Operations Lead – PSC

Job Description Summary

The Remote Site Operations Lead is responsible for delivering remote facilities services as part of C&W’s Remote Site Management service capability within C&W’s Manila based Portfolio Services Centre. C&W’s Remote Site Management service provides virtual and remote operational support and facilities coordination services for our client’s sites and operations across the APAC Region.

Job Description

About the Role: 

• Provide assistance to the on-site Facilities Management team to ensure timely and quality service delivery of requests.
• Manage the performance and oversee the day-to-day operations of the Remote Site Management Team in Manila
• Provide leadership for the operations including planning, coordination and oversight of the work group’s activities. Responsible and accountable for overseeing team operations / activities.
• Build and maintains a skilled, committed, and high-performing work team.
• Drive for superior quality assurance results by monitoring quality assessments results, conducts quality calibrations and reviews metrics.

About You:

• College/Bachelor’s degree in a related discipline or equivalent
• Must have at least 3 years Facilities Management and remote site operational exposures in a senior/lead role.
• Highly proficient in spoken and written English. Has the ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service.
• Excellent verbal, written and interpersonal communication skills. Strong analytical and problem-solving skills to comprehend, solution and act on presented customer concern or problem.
• Preferably with familiarity in BPO set-up. Has experience working with 3rd party vendors.

Why join Cushman & Wakefield? 

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organization committed to Diversity and Inclusion

We’re committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. 

We have a vision of the future, where people simply belong. 

That’s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, color, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only)

We ensure DEI is part of our DNA as a global community – it means we go way beyond than just talking about it – we live it. If you want to live it too, join us. 

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected]. Please refer to the job title and job location when you contact us.

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