Call Center Representative

Job Title: Call Center Representative

Location: Washington, DC

Industry: Nonprofit

Pay: $20-$23 per hour

Length: Contract position with a duration of 3-6 months.

Background Check: Required.

About Our Client:

Our client is a global nonprofit organization seeking a dedicated Call Center Representative to support their customer service team. This role will focus on ensuring excellent customer experiences and efficient resolution of inquiries.

Job Description:

The Call Center Representative will handle a high volume of calls, providing support and service to customers. This role involves resolving issues, processing orders, and engaging in proactive sales initiatives, while maintaining professionalism and accuracy.

Key Responsibilities:

• Customer Service: Respond to customer inquiries and resolve complaints with professionalism.
• Problem Solving: Research and implement solutions for customer issues, escalating when necessary.
• Order Processing: Accurately handle customer orders and payments, ensuring timely fulfillment.
• Sales Initiatives: Conduct outbound calls and upsell products, meeting sales targets.
• Market Research: Gather customer insights and maintain accurate customer data.
• Follow-Up: Make follow-up calls to ensure customer satisfaction and report recurring issues to management.

Qualifications:

• Experience in a high-volume call center environment is required.
• Proficient in Microsoft Office Suite.
• Strong communication, focus, and collaboration skills.
• Bachelor’s degree required.
• Proof of Covid-19 vaccination required.

Perks:

• Gain experience in a global nonprofit organization.
• Opportunity to develop customer service and sales skills in a collaborative environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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