Customer Service Representative in Indianapolis, Indiana

Description We are offering a long term contract employment opportunity for a Customer Service Representative in Indianapolis, Indiana. The successful candidate will be part of our team in the insurance industry, handling client data and providing excellent customer service.

Responsibilities:

• Efficiently handle all incoming communication, including mail, faxes, and phone calls.

• Conduct accurate and complete data entry, scanning, and image indexing.

• Take on different unit functions through cross-training and fill in for absent associates.

• Accurately distribute written and oral communication within the organization.

• Ensure the accuracy of all data that is entered or distributed to clients, including associates, members, agents, and vendors.

• Receive office guests, determine the nature of their business, and direct them to the intended destination.

• Process, sort and distribute financial transactions to meet our customers and clients’ needs.

• Handle simple service requests and direct more complex communication to the appropriate individuals.

• Carry out other administrative duties that help the company stand out among its competitors.

• Take on special projects as assigned. Requirements • Proficiency in answering inbound calls and handling inbound outbound calls in a professional manner.

• Demonstrated skill in call center customer service, delivering high-quality customer service at all times.

• Excellent data entry skills, with attention to detail and accuracy.

• Ability to manage email correspondence swiftly and efficiently.

• Proficiency in using Microsoft Excel and Microsoft Word for various administrative tasks.

• Experience in order entry, ensuring all orders are accurately processed in a timely manner.

• Solid problem-solving skills with the ability to handle customer inquiries and complaints.

• Excellent verbal and written communication skills.

• Ability to work in a team-oriented environment.

• Must be able to multitask and manage time effectively.

• Willingness to learn and adapt to new systems and software applications.

• High school diploma or equivalent.

• Prior experience in the insurance industry is preferred but not required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .