Partner Sales Executive, EMEA

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Job Description

As a Partner Sales Executive you will be part of a growing Partner Sales Team and a critical piece of company growth initiatives in EMEA. You will build, operationalize, and own the plan for partner-led business in your sales territory. Responsibilities include recruiting and onboarding new partners and ensuring Partners achieve our revenue and profitability growth goals for the region and segment while aligning with Zendesk’s strategy. You will also run and lead opportunities with partners and Zendesk Direct Sales colleagues. We are looking for someone with proven achievements in exceeding quotas, embraces a ‘hunter’ mentality, and is passionate about achieving both partner and customer success.

What you get to do everyday

• Build a powerful ecosystem of partners that are aligned with our Go To Market priorities and amplify the Zendesk brand in the region
• Achieve our Partner sales targets, both across new business as well as expansion opportunities within existing customers
• Assess whether you have sufficient capacity and capability from your existing partners and recruit, onboard and enable new partners where there are gaps
• Enable our Partners on key Zendesk value propositions and sales plays such that they are a true extension of Zendesk to our mutual clients and prospects. Train Partners on Zendesk products, systems, Partner Connect portal, and enablement tools
• Build a joint business plan with each of your top partners, reviewing progress quarterly. Take appropriate remedial actions if there are gaps in performance (both from a Zendesk and Partner perspective).
• Align the regional sales organizations with relevant Partners and ensure there is strong mutual support and understanding. Act as a liaison between Zendesk Partner ecosystem and the Zendesk Sales Team to help Partners close sales opportunities and to facilitate GTM activities and introductions
• Collaborate with Zendesk Marketing and Zendesk Partner Marketing to build, track, and implement joint GTM activities for top-of-the-funnel Partner pipeline and revenue. Ensure we have high ROI from such investments and ensure timely follow-up of leads
• Provide Partners with an excellent experience and support them with their queries within Zendesk across functions (such as the Pre-Sales organization, Sales, Sales Operations, Marketing, Enablement, etc.)
• Track sales opportunities (leads, deal registration, quotes, etc.) and drive Partner revenue generation activities to achieve agreed-upon targets. Ensure Partners follow Zendesk’s sales methodology, control deals and forecast accurately.
• Keep a continuous focus on building a strong new business pipeline.
• Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers.
• Be a Zendesk Partner Program ambassador, both internally and externally
• Maintain and update Partner information in our CRM tool and provide accurate forecasts on a weekly basis

Education, Experience, and Skills

• Bachelor’s degree
• 5+ years or more in selling business-to-business, with 3 of those years of experience in a high tech, fast paced software SaaS company
• Quota carrying experience with a track record of over-achieving sales targets
• Proficiency with various software applications programs, including: Google Apps, CRM, Docs, Spreadsheets, Presentations etc.
• Strong prospecting, as well as having excellent time management and organization capabilities
• Tenacity, drive, and motivation to be a top performer who exceeds expectations.
• Excellent interpersonal and communication skills (verbal and written) including outstanding video conference presence
• Proficient in creating business plans with C-level stakeholders that guide and ensure successful execution with partners as well as internal stakeholders.
• Significant experience selling within the software/SaaS industry
• Self motivated and accountable with a tenacious work ethic to over-achieve targets and find innovative solutions to obstacles
• Must be flexible and comfortable working in a fast-paced, high growth, and collaborative environment
• Knowledge of a sales methodology (i.e. Sandler, Challenger Sales etc.) a plus; ability to coach others throughout a sales cycle and experience with forecasting.
• Strong analytical skills; experience building reports and dashboards, working with BI tools a plus
• Fluency in English, knowledge of any additional language would be considered as an asset

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk – Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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