Call Center Representative Job Openings (Full-Time & Part-Time)

POSITION OVERVIEW

CALL CENTER REPRESENTATIVE JOB OPENINGS

We’re in search of name middle reqpresentatives to assist inbound and outbound customer support and gross sales initiatives for all kinds of shoppers. On this position, you’ll deal with inbound inquiries, make outbound calls to current clients to help with customer support questions, and up-sell clients on new services and products. There are all kinds of venture openings on authorities applications in addition to a few of the most recognizable manufacturers on this planet. Candidates ought to be pure drawback solvers who repeatedly try to offer wonderful customer support and extraordinary buyer satisfaction.

It is a nice alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, you could full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.

SALARY

$15.00 / hour

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

On this position, you deal with inbound and outbound calls, serving to to assist customer support, technical assist, and buyer gross sales interactions. It requires you to work together with a whole bunch of shoppers every week throughout the nation to resolve assist points, promote new services and products, and guarantee a best-in-class buyer expertise. 

Along with offering distinctive service, you will want to be a assured, absolutely engaged staff participant devoted to bringing a constructive and enthusiastic outlook to work every day. 

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Guarantee first name decision by way of issues fixing and efficient name dealing with 
• Analysis techniques to search out lacking info as relevant; coordinate with different departments to resolve points when wanted
• Precisely doc and course of buyer claims in applicable techniques
• Lead fact-finding discussions to find out the very best choices for the shopper
• Make the most of information base and coaching to precisely reply buyer questions whereas following all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential info and private info
• Escalate buyer points to the suitable employees and managerial for decision as wanted
• Attend conferences and coaching and evaluate all new coaching materials to remain up-to-date on modifications to program information, techniques, and processes
• Adhere to all attendance and work schedule necessities 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We offer all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the information you acquire in coaching into buyer wins. Preferrred candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication expertise
• The power to sort swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to keep up common attendance and punctuality
• The power to guage, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, problem-solving, and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Means to multi-task, keep centered, and self-manage
• Sturdy staff orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Glorious interpersonal expertise and the flexibility to construct relationships together with your staff and clients

Most popular (Not Required)

• One (1) yr of expertise in customer support, technical assist, inside gross sales, back-office, chat, or administrative assist in a contact middle surroundings
• State or Federal work expertise

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that tough work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Customary beginning compensation is commensurate with expertise. Common critiques and raises are awarded based mostly on tenure and efficiency, so our workers make extra annually.

Workers earn paid time without work in addition to paid holidays and paid coaching alternatives. Common day by day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embrace financial incentive and prizes equivalent to computer systems, tablets, telephones, TV’s, journeys, tickets, and even automobiles. Along with our customary group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Participating Work Atmosphere
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker will likely be largely sedentary and will likely be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will likely be usually required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker might often be required to maneuver concerning the workplace to perform duties; attain in any path; increase or decrease objects, transfer objects from place to put, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (The US or Canada)
• Have to be keen to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job presents are contingent on background/safety investigation outcomes
• Have to be keen to undergo drug screening. Job presents are contingent on drug screening outcomes.

REASONABLE ACCOMMODATION

According to the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer cheap lodging when requested by a professional applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all elements of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Assets, [email protected].

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our workers, our firm, our clients, and our neighborhood. All elements of employment at MCI are based mostly solely on an individual’s benefit and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, coloration, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will think about for employment certified candidates with felony histories in a way in keeping with native and federal necessities.

MCI is not going to tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, employees augmentation, contact middle buyer providers, and IT Companies wants by offering normal and specialised internet hosting, software program, employees, and providers.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 instances respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by way of digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Middle Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Momentary and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Utility Software program Growth, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Middle, OnBrand24, and Valor Clever Processing (VIP).

…………….

The aim of the above job description is to offer potential candidates with a normal overview of the position. It isn’t an all-inclusive checklist of the duties, obligations, expertise, and {qualifications} required for the job. Chances are you’ll be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially based mostly upon your efficiency of the duties listed on this job description.

The employer has the precise to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer might terminate employment at any time, for any cause.

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