Customer Service Representative in Buffalo, New York

FIND YOUR FUTURE

We’re excited in regards to the potential folks carry to our group. You’ll be able to develop your profession right here whereas having fun with first-class perks, advantages and dedication to range and inclusion.

This can be a nice alternative to hitch Unbiased Well being and our household of corporations! We’re hiring full-time customer support representatives to start out on February 10, 2025.

Coaching: Roughly 10 weeks of on-site paid coaching Monday-Friday, 8am – 4:30pm (250 Essjay Rd, Williamsville, NY) .

Schedule: Associates can be assigned an everyday shift between the hours of 8am and 8pm (shift choice mentioned after the conclusion of coaching). Will probably be crucial, given enterprise wants, to work occasional extra time which can embrace holidays and weekends.

Pay charge: $19/hr.

Advantages: As a full-time affiliate, you’re eligible to obtain advantages; Medical, Dental, Imaginative and prescient, 401K, and paid day off (PTO), together with firm paid holidays.

The Buyer Service Consultant place affords a possibility to start a profession at Unbiased Well being. All new staff who efficiently full coaching can be eligible to work a hybrid schedule – from residence and from the workplace relying on enterprise wants.

There’s confirmed profession development exhibiting that over 60% of CSRs are promoted to different roles inside the division and our household of corporations.

Overview

The Buyer Service Consultant (CSR) is chargeable for displaying confidence, ardour for service, and practising empathetic listening whereas connecting to Unbiased Well being members. The CSR actively listens, assesses wants and makes use of system instruments and sources to handle and resolve inquiries. As well as, the CSR makes applicable course of or regulatory determinations and follows escalation procedures when deemed applicable. The CSR known as on to analysis advanced points pertaining to advantages, claims, plans, and eligibility throughout a number of databases which requires fluency in laptop navigation and toggling whereas confidently and compassionately participating with the member.

{Qualifications}

• Excessive Faculty Diploma or GED required.
• Prior expertise and success working in a customer support targeted atmosphere required.
• Expertise navigating a number of programs whereas interacting with a caller required. Earlier expertise working in a name heart most well-liked.
• Information of CPT codes, ICD-9 coding, and medical terminology most well-liked.
• Wonderful written/verbal communication abilities. Potential to speak with inner and exterior prospects successfully and effectively. Should have the ability to work collaboratively.
• Potential to suppose critically and pay attention with intent to know.
• Proficient in downside fixing and confirmed potential to prioritize accordingly.
• PC and Home windows expertise with proficient typing abilities.
• Sturdy organizational/time administration abilities.
• Potential to imagine duty and keep confidentiality. Sturdy sense of accountability is required.
• Flexibility to work extra hours as required by division. Flexibility in shift project required. Should have availability to work a shift between 8:00 a.m. and eight:00 p.m. throughout regular enterprise hours. Weekend shifts might sometimes be required throughout open enrollment season.
• Potential and willingness to satisfy with prospects head to head at alternate places when enterprise wants require.
• Confirmed examples of displaying the IH values: Passionate, Caring, Respectful, Reliable, Collaborative and Accountable.

Important Accountabilities

Service Prospects

• Present wonderful customer support when responding to prospects and de-escalate prospects as wanted.
• Relay correct and up-to-date data on insurance policies and procedures and talk a profitable decision to inquiries.
• Doc all calls precisely and well timed.
• Escalate dedication points to the suitable sources.
• Meet or exceed all high quality, productiveness, accuracy, and name identification objectives as said in probably the most present departmental coverage.

Preserve Core Information

• Preserve technical data relating to Unbiased Well being’s contracts and advantages and dealing data of insurance policies, procedures, and updates day by day.
• Attend required coaching periods as wanted.
• Present correct and up-to-date data to all prospects by documenting all pertinent data into applicable programs to satisfy regulatory company requirements.

Expertise Necessities

• Make the most of a number of programs and instruments to acquire wanted data associated, however not restricted to:
  • Claims.
  • Enrollment.
  • Authorizations.
  • Finance.
  • Accounts Receivable.
  • Reference Screens.
  • Suppliers.

• Potential to find out declare standing and whether or not declare is adjudicated correctly. Should have data and talent to make declare changes utilizing established standards.

Immigration or work visa sponsorship won’t be offered for this placeHiring Compensation Vary: $19 hourly

Compensation might differ based mostly on elements together with however not restricted to abilities, schooling, location and expertise.

Along with base compensation, associates could also be eligible for a scorecard incentive, full vary of advantages and beneficiant paid day off. The bottom wage vary is topic to vary and could also be modified sooner or later.

As an Equal Alternative / Affirmative Motion Employer, Unbiased Well being and its associates won’t discriminate in its employment practices as a consequence of an applicant’s race, colour, creed, faith, intercourse (together with being pregnant, childbirth or associated medical situations), sexual orientation, gender identification or expression, transgender standing, age, nationwide origin, marital standing, citizenship and immigration standing, bodily and psychological incapacity, felony file, genetic data, predisposition or provider standing, standing with respect to receiving public help, home violence sufferer standing, a disabled, particular, just lately separated, energetic obligation wartime, marketing campaign badge, Armed Forces service medal veteran, or every other traits protected beneath relevant legislation. Click on right here for added EEO/AAP or Cheap Lodging data.

Present Associates should apply internally through the Job Hub app.

As an Equal Alternative / Affirmative Motion Employer, Unbiased Well being and its associates won’t discriminate in its employment practices as a consequence of an applicant’s race, colour, creed, faith, intercourse (together with being pregnant, childbirth or associated medical situations), sexual orientation, gender identification or expression, transgender standing, age, nationwide origin, marital standing, citizenship, bodily and psychological incapacity, felony file, genetic data, predisposition or provider standing, standing with respect to receiving public help, home violence sufferer standing, a disabled, particular, just lately separated, energetic obligation wartime, marketing campaign badge, Armed Forces service medal veteran, or every other traits protected beneath relevant legislation. Click on right here: https://www.independenthealth.com/AboutIndependentHealth/Careers/AdditionalEEO-AAPInformation for added EEO/AAP or Cheap Lodging data.

Minimal Wage: 31200.00
Most Wage: 31200.00
Wage Unit: Yearly