Customer Service Representative in Danvers, Massachusetts

Description We are offering a permanent employment opportunity for a Customer Service Representative in Danvers, Massachusetts, United States. As a Customer Service Representative, your role will revolve around handling customer queries, maintaining customer data, and providing quote details to customers in a timely and efficient manner.

Responsibilities:

• Respond to customer inquiries promptly and professionally

• Maintain up-to-date and accurate customer records

• Provide customers with precise quote information as needed

• Answer incoming phone calls and provide assistance as required

• Utilize Office tools to perform tasks and maintain records

• Monitor customer accounts and take necessary actions when needed. Requirements • Minimum of 1 year experience in a customer service role

• Proficient in using office productivity tools including Word, Excel, and PowerPoint

• Excellent communication and interpersonal skills

• Ability to handle and resolve customer inquiries and complaints effectively and efficiently

• Strong problem-solving skills and the ability to think critically

• High level of patience and professionalism when dealing with challenging situations

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Willingness to learn and adapt to new technologies and procedures

• Strong organizational skills with the ability to manage time effectively

• Demonstrated ability to work both independently and as part of a team

• Flexibility to work in shifts, over weekends, and on holidays if needed

• High school diploma or equivalent; higher degree from a recognized institution is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .