Entry-Level Call Center Agent (Part-Time)

POSITION OVERVIEW

ENTRY-LEVEL CALL CENTER AGENT (PART-TIME)

We’re in search of name heart brokers to help inbound and outbound customer support and gross sales tasks for all kinds of shoppers. On this position, you’ll deal with inbound inquiries, make outbound calls to present clients to help with customer support questions, and up-sell clients on new services and products. There are all kinds of mission openings on authorities packages in addition to a few of the most recognizable manufacturers on the earth. Candidates ought to be pure drawback solvers who repeatedly attempt to supply wonderful customer support and extraordinary buyer satisfaction.

This can be a nice alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you’re positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.

To be thought-about for this place, it’s essential to full a full utility on our firm careers web page, together with screening questions and a short pre-employment check.

SALARY

$15.00 / hour

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

On this position, you deal with inbound and outbound calls, serving to to help customer support, technical help, and buyer gross sales interactions. It requires you to work together with tons of of shoppers every week throughout the nation to resolve help points, promote new services and products, and guarantee a best-in-class buyer expertise. 

Along with offering distinctive service, you will want to be a assured, totally engaged staff participant devoted to bringing a constructive and enthusiastic outlook to work every day. 

Important Duties

• Deal with inbound and outbound contacts in a courteous, well timed, {and professional} method
• Guarantee first name decision via issues fixing and efficient name dealing with 
• Analysis methods to search out lacking info as relevant; coordinate with different departments to resolve points when wanted
• Precisely doc and course of buyer claims in applicable methods
• Lead fact-finding discussions to find out the most effective choices for the client
• Make the most of information base and coaching to precisely reply buyer questions whereas following all required scripts, insurance policies, and procedures
• Adjust to necessities surrounding confidential info and private info
• Escalate buyer points to the suitable employees and managerial for decision as wanted
• Attend conferences and coaching and evaluation all new coaching materials to remain up-to-date on adjustments to program information, methods, and processes
• Adhere to all attendance and work schedule necessities 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We offer all new workers with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. This place depends on constructing relationships and turning the information you acquire in coaching into buyer wins. Best candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Glorious organizational, written, and oral communication abilities
• The power to kind swiftly and precisely (20+ phrases a minute)
• Primary information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the power to keep up common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, problem-solving, and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Capability to multi-task, keep targeted, and self-manage
• Sturdy staff orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Glorious interpersonal abilities and the power to construct relationships along with your staff and clients

Most popular (Not Required)

• One (1) 12 months of expertise in customer support, technical help, inside gross sales, back-office, chat, or administrative help in a contact heart surroundings
• State or Federal work expertise

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We consider that arduous work ought to repay, so we be sure that our compensation and whole rewards are aggressive. Commonplace beginning compensation is commensurate with expertise. Common critiques and raises are awarded primarily based on tenure and efficiency, so our workers make extra annually.

Workers earn paid day without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our staff members take pleasure in and embrace financial incentive and prizes similar to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our normal group advantages providing for full-time workers following 90-days of employment, all workers are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans fluctuate barely by location. 

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Common Raises
• Development Alternative
• Enjoyable, Participating Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker shall be largely sedentary and shall be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker shall be repeatedly required to function a pc and different workplace tools, together with a telephone, copier, and printer. The worker could often be required to maneuver in regards to the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The USA or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes
• Have to be prepared to undergo drug screening. Job affords are contingent on drug screening outcomes.

REASONABLE ACCOMMODATION

In step with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all elements of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace variations and consider variety is a profit to our workers, our firm, our clients, and our neighborhood. All elements of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place workers are handled with dignity and respect. All workers share within the duty for fulfilling MCI’s dedication to a various and equal alternative work surroundings.

MCI doesn’t discriminate towards any worker or applicant on the idea of age, ancestry, colour, household or medical care depart, gender id or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with legal histories in a way in step with native and federal necessities.

MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all elements of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure packages, and self-discipline. As well as, it’s the coverage of MCI to supply affordable lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI helps clients tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, contact heart buyer companies, and IT Companies wants by offering basic and specialised internet hosting, software program, employees, and companies.

In 2019 Marlowe Firms Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Firms 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization via digitalization, MCI ensures shoppers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working firms. MCI organically grows, acquires, and operates firms which have a synergistic services and products portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Expertise Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American shopper companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

…………….

The aim of the above job description is to supply potential candidates with a basic overview of the position. It isn’t an all-inclusive listing of the duties, tasks, abilities, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You may be evaluated partly primarily based upon your efficiency of the duties listed on this job description.

The employer has the proper to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer could terminate employment at any time, for any motive.

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