Foundever
Technical Customer Service Representative
At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution.
Location Requirements: Must legally reside in Canada
Core Responsibilities
- Handle inbound customer service calls
- Understanding and striving to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice while providing empathy and offering helpful solutions
- Ongoing training and skill development
Qualifications
- Previous experience with technical customer service an asset
- Ability to multitask and navigate between screens efficiently while assisting customers
- Must be 18 years of age or older
- High school diploma or GED equivalent
- Must pass a background check
- Quiet and distraction free workspace
Work with us and you’ll enjoy
- Hands-on, 100% paid training
- Work from home benefits include saving time, money, and the environment
- Benefits including medical, dental, life, and vision insurance
- Employee Assistance Program EAP
- RRSP with company match
- Employee discounts
- Referral bonuses
Equipment and Internet Requirements
- Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed
- Noise cancelling headset
- Stand alone monitor
Apply
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