VMI Customer Service Representative (London)

Work Location Type: Onsite 

WFS is committed to keeping businesses working and their people safe in the process. As a Grainger company, We Keep The World Working® by serving customers with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry.

KEY DUTIES AND RESPONSIBILITIES: (You Will): 

• Travel to customer facilities in London and surrounding area on a daily or weekly basis 
• Perform inventory cycle counts and inventory replenishment for on-site inventory and vending machine inventory at customer stocking locations 
• Interact with the customer’s personnel to provide the highest level of customer service 
• Fill customer orders and package orders for delivery 
• Complete deliveries as required 
• Organize and maintain accurate inventory at all stocking locations 
• Work with WFS Sales staff to create VMI programs for customers 
• Advise Inside Customer Service Representative of customer orders and requests 
• Follow all safety protocol in compliance with WFS’ Health and Safety policies, the Occupational Health & Safety Act and the customer’s safety program 
• Support the WFS Quality System 
• All other duties as assigned 

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have): 

• Minimum of 1 year warehouse experience, and 2 years’ customer service experience 
• Completion of high school diploma, or equivalent experience 
• Ability to self-manage, self-motivate, and work independently 
• Demonstrated winning attitude 
• Superior organizational and time management skills 
• Proven ability to build relationships with customers and business partners, and communicate effectively 
• Intermediate computer literacy including Microsoft applications (Excel, Word, etc.) 
• Ability to learn and retain new software programs relating to industrial vending 
• Possession of a valid G driver’s license and a clean driver’s abstract 

Rewards and Benefits: 

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked): 

• Medical, dental, vision and prescription drug coverage 
• Paid time off (PTO) and up to 10 company holidays per year
• Life insurance coverage, including spousal and dependent life insurance 
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns 
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future 
• Educational & Professional Membership Fee Assistance program 
• Employee discounts, team member perks and more! 

DEI Statement

We encourage you to apply even if your experience doesn’t perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position. 

WFS is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request. 

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