Customer Service Representative (Bilingual) in Queens, New York

About Mobile Health

Mobile Health is a market leader in occupational health and employment-related screening services across the United States. With five owned-and-operated clinics in New York City, and over 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our comprehensive services include drug testing, physicals, respirator fit testing, hearing testing, vision screening, vaccines and titers, and more. We stack hands to support our B2B client partners and are on a mission to make occupational health and employment-related screening the easiest part of their job. To achieve that, we are leveraging technology to change how occupational health is delivered. As a technology-driven company, we’re at the forefront of unleashing new and better ways to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!

Location

This position is 100% remote; t his position does not require travel other than for special occasions like conferences or events.

Supervisory responsibilities

None.

Overview

The main responsibility of the Customer Service Representative (CSR) is to understand the customer’s unique needs and provide outstanding service by committing to quality, professionalism and respect. In order to service the patients and clients of Mobile Health, the CSR provides support by scheduling appointments, ensuring that proper services are performed, ensuring data is entered accurately in the system, and that all information is reported back in a timely manner . The CSR troubleshoots, researches and responds to client inquiries made through the portal, the MH internal tracking system and other Mobile Health platforms. This position requires candidates to be bilingual in english and spanish.

Essential Duties & Responsibilities

• Schedules individual patients for exams by phone

• Schedules exams via the appointment email, faxes or tickets

• Sends patients or clients confirmation of scheduled services via email or fax

• Processes all ticket inquiries generated by the system for resolution

• Runs any medical reports as required by client

• Provides translation services so as to meet the linguistic needs of our customers

• Communicates to clients and patients through Live Chat

• Back-up for Operations including mailings of appointment letters, medical records and such.

  Experience and Education

• High School Degree required , Associates Degree or higher preferred

• Highly detail oriented and organized in work

• Ability to meet assigned deadlines

• Excellent communication and interpersonal skills with a customer service focus

• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives

• Proficiency with email and Microsoft Office applications