Customer Service Representative in Jacksonville, Florida

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Jacksonville, FL !

Pay rate: $ 18.51/hr

Shift availability: Mon – Fri, 8a -5p (hybrid)

For instant consideration for this role, click on Apply Now and upload your resume.

The primary responsibility of this position will be to address client inquires and requests via inbound and outbound phone calls. Phone calls may require additional action at point of call including, but not limited to, leaving detailed call notes, updating all applicable systems, performing full verbal verification via LexisNexis, manually sending documents and instructions to clients as needed, and entering requests into the Service Request Portal.

Our ideal candidate must have/must be able to:

• Answering client calls and email inquiries while processing various assignments

• Multitasking while communicating with clients and branch offices via phone

• Adhering to strict schedule for phone support.

• Conducting outreach in effort to reunite abandoned clients with their assets

• Performing regular account maintenance, including document review, to ensure accuracy

Education/Certification Requirements:

• High School Diploma

Experience requirements:

• 1+ years of call center/contract center experience

• Ability to work effectively in a fast-paced environment

• Proficient with de-escalating situations

• Excellent analytical skills

• Intermediate MS Office Suite skills

• Strong communication skills

Note:

This role is onsite, must reside near/in Jacksonville, FL

Pay Details: $18.51 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance