Customer Service Representative in Houston, Texas

Description:

• Receive 50+ inbound calls a day

• Enter in orders from customer requests

• Look up customer orders to identify concerns or issues

• Respond to customer emails about concerns and questions – 100+ emails a day

  Sales Rep sends CSR the order and the CSR will follow up with the customer

  • Processing orders

  • Dealing with pricing

  • Making outbound calls to customers

  • Booking PO’s for their whole team

  • Support for accounts.

  -Maintains direct contact with customers before and/or after the sale.

Qualifications:

Must Haves:

• 1+ years of customer service and order entry

• SAP or ERP system experience required

Nice Haves:

• SAP

• case work for finding issues with orders

Soft Skills:

-Problem Solving Skills

-Critical thinking skills

-Working well under pressure

Hours:

Monday – Friday

5:30am PST OR 8:30am PST start time

8 hour shift – OT available. 10 hours of OT a week.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.