Customer Service Representative in KAUKAUNA, Wisconsin

JOB REQUIREMENTS: Customer Service Representative #5042 Kaukauna,
Wisconsin Apply for this job now! Job Description Job Summary: The
Albany International Kaukauna facility is a union-free environment. The
Albany philosophy is to involve employees in Safety, Quality, and
Productivity improvement activities to serve our customers well and
provide long-term stability. Albany International is an Equal
Opportunity Employer including Veterans and Disabled. Successful
candidates must have strong teamwork skills, a positive attitude, and a
strong work ethic, along with the necessary qualifications. The Customer
Service Representative is the voice of Albany International to our
Customers and serves as a support function to our Sales team,
Applications/Design team, Regional Business Director, Marketing group,
Planning team and Logistics. Safety and Procedures: Follow all
publicized safety policies/procedures and JIBS applicable to the job.
Use appropriate PPE that has been identified on the Hazard Analysis for
the department/role. Attend and participate in all safety training,
safety meetings, audits and Behavior Based Safety programs assigned.
Report all safety hazards observed. If capable, correct the safety
hazard identified. Essential Job Functions: SAP related functions.
Review and distribute quotes. Enter and acknowledge orders. Crate
invoices when triggers are met. Provide proof of delivery when
requested. Complaint/Return procedures and follow-up. Account reviews
and inventory control functions. Available for occasional after
hour/weekend calls. Interact with customers and sales using CIS system.
Provide reports to sales group or customers as requested. Work with
Applications, Marketing, and Planning for expediting orders. Coordinate
shipments from warehouse or special transport handling. Reads,
understands and is committed to conducting business in accordance to
Albany International’s Business Ethics Policy. All business of the
company should, at all times, be conducted ethically, fairly, honestly,
and with integrity. Shift Day Shift Information Days
Experience/Education/Skills Requirements: Self-motivated. Well
organized. Willing to help. Strong attention to detail. Ability to meet
deadlines. Good communication skills. Sense of urgency and accuracy.
Well-developed verbal and written communication skills. Required
Experience: SAP experience is a plus. Teamwork and social skills.
Multi-national experience is helpful. Problem solving and solution
thinking. Proficient in computer skills to include Excel, Word, Outlook,
and PowerPoint. Education Requirements: High School Diploma Associate
degree preferred or applicable experience. Location Address 3601
Electric City Blvd., Kaukauna, Wisconsin 54130 Travel No Travel Required
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/83DD52509ADE495B