Customer Service Representative in Valley Center, California

Description

Our renowned client in Valley Center is seeking an enthusiastic Customer Service Representative to serve as the frontline for their customer support. This individual will be tasked with providing product/service information, resolving emerging problems, and ensuring high customer satisfaction.

Responsibilities:

• Manage a high volume of customer inquiries via phone, email, or social media, and ensure all customer concerns are handled quickly and effectively.

• Foster positive relationships with customers by providing an outstanding customer experience.

• Work with internal departments to meet customer needs.

• Maintain a deep knowledge of our products and services to provide accurate information to customers.

• Maintain comprehensive and accurate records of all customer interactions.

  Requirements

• Prior experience in a customer support role with a track record of achieving customer satisfaction goals.

• Strong phone handling skills and active listening abilities.

• Familiarity with CRM systems and practices.

• Exceptional communication skills.

• Patience when dealing with confusing or complex situations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .