Customer Service Representative in Durham, North Carolina

Description We are seeking a Customer Service Representative to join our retail team in Durham, North Carolina. In this role, you will be responsible for managing customer inquiries, ensuring the accuracy of customer records, and overseeing customer credit application processes. This opportunity offers a contract to permanent employment opportunity.

Responsibilities:

• Process customer credit applications accurately

• Effectively manage outbound customer calls

• Maintain accurate records of customer credit information

• Resolve customer inquiries in a timely and efficient manner

• Monitor customer accounts and take necessary actions

• Maintain efficiency and a positive attitude while interacting with customers

• Exhibit excellent multi-tasking capabilities in handling various customer service tasks

• Demonstrate proficiency in data entry with a high level of accuracy. Requirements • Demonstrated customer service skills, preferably within the retail industry

• A minimum of two years of experience in a customer service role

• Excellent verbal and written communication skills

• Ability to handle customer complaints and queries effectively

• Good problem-solving skills, able to think quickly and provide solutions

• Ability to work in a fast-paced retail environment

• Proficiency with computer systems, including retail sales software

• Strong team player, able to work well with others

• Flexible availability, including weekends and holidays

• High school diploma or equivalent education level

• Knowledge of retail products and services is a plus

• Must always maintain a detail oriented and friendly demeanor.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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