Customer service representative – Aon Choice in Montreal, Canada

Aon Choice is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Answers incoming customer calls regarding benefits, account issues, and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Update customer information in the customer service database after each interaction

• Follow up with clients when needed

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

  How this opportunity is different

  We need an enthusiastic individual who can listen to customer service issues and then offer an outstanding and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be comfortable in product knowledge that can be essential for offering quick and accurate assistance to clients.

  Skills and experience that will lead to success

• 1 to 2 years of customer service experience in a call center

• Must be fully bilingual and have an excellent verbal and written communication

• skills, especially in the English language.

• Must be available to from 8 AM to 8 PM on weekdays.

• High school diploma or equivalency

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

  #LI-DR1 #LI-HYBRID

  2553631

  Aon Choice is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office.

  Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  What the day will look like

• Answers incoming customer calls regarding benefits, account issues, and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Update customer information in the customer service database after each interaction

• Follow up with clients when needed

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

  How this opportunity is different

  We need an enthusiastic individual who can listen to customer service issues and then offer an outstanding and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s policies and be comfortable in product knowledge that can be essential for offering quick and accurate assistance to clients.

  Skills and experience that will lead to success

• 1 to 2 years of customer service experience in a call center

• Must be fully bilingual and have an excellent verbal and written communication

• skills, especially in the English language.

• Must be available to from 8 AM to 8 PM on weekdays.

• High school diploma or equivalency

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

  #LI-DR1 #LI-HYBRID